EKO APRIZON NANDA
Administrative Officer With Public Health Background
Depok
Summary
Recent Public Health graduate from University of Indonesia (2023) with 5 years of experience as MIS Admin Officer at a state-owned bank and 4 years as Collection System Development Officer in a multi finance company. Skilled in information system management, data analysis, and process optimization. Strong communicator with proven leadership and teamwork abilities. Proficient in Microsoft Office, database management, and various financial software. Open to roles aligned with my academic background and professional experience, eager to contribute organizational, analytical, and problem-solving skills to enhance operational efficiency and support business growth.
Overview
12
12
years of professional experience
22
22
years of post-secondary education
1
1
Language
Work History
Collection System Development Officer
PT. KB Finansia Multi Finance
03.2021 - 07.2025
- Delivered comprehensive training on Mobile and Web Collection Systems to improve user proficiency.
- Proactively monitored and resolved issues within Web and Mobile Collection applications, ensuring system reliability.
- Collaborated with IT teams to support timely troubleshooting and enhancements of collection systems.
- Initiated and proposed innovative solutions for system development, enhancing functionality and user experience.
- Reviewed and provided feedback on draft change requests for Web and Mobile Collection system enhancements.
- Conducted User Acceptance Testing (UAT) to validate new features and ensure system readiness before rollout.
- Monitored the utilization of Bluetooth thermal printers across all branches to ensure consistent functionality.
- Updated and maintained inventory records related to Bluetooth thermal printer usage and stock at branch offices.
MIS Admin Officer
PT. Bank Tabungan Negara (Persero), Tbk
03.2019 - 12.2019
- Prepared internal and external reports for the Area Collection and branch offices, including daily performance reports (consumer credit, restructuring, i-Coll reports, incentives, and meeting materials).
- Developed monthly and annual performance targets for all branches under the Area Collection supervision.
- Monitored NPL (Non-Performing Loan) targets and actuals across all supervised branch offices.
- Oversaw performance and assignments of both in-house and outsourced collection officers.
- Tracked the progress and resolution of collective debtor accounts.
- Provided administrative support including memo preparation, correspondence registration, and document archiving.
- Managed office logistics and inventory needs to ensure smooth Area Collection operations.
- Supplied on-demand data and reporting support for the Area Collection team.
The New Smart & Successful Collection
PT. Bank Tabungan Negara (Persero), Tbk
01.2017 - 01.2017
Completed "The New Smart & Successful Collection" training, focusing on effective collection strategies, debtor communication, and performance optimization.
Consumer Credit Restructuring
PT. Bank Tabungan Negara (Persero), Tbk
04.2015 - 04.2015
Completed training on Consumer Credit Restructuring, focusing on risk assessment, restructuring strategies, and NPL reduction efforts.
Orientation Education for Supporting Staff
PT. Bank Tabungan Negara (Persero), Tbk
01.2014 - 03.2014
Completed Orientation Education for Supporting Staff, covering company policies, office systems, service standards, and administrative procedures.
Education
Bachelor of Public Health -
Universitas Indonesia
Depok, Jawa Barat 04.2001 - 01.2023
Skills
- Soft Skill: Analytical problem solving, Effective time management, Clear communication skills
- Hard Skill: Customer Complaint Handling, Service Optimization, Data Management
- Software Skill: Microsoft Office, Sistem AS 400, Mobile Collection System (MCS), Ficoms, Confins
Timeline
Collection System Development Officer
PT. KB Finansia Multi Finance
03.2021 - 07.2025
MIS Admin Officer
PT. Bank Tabungan Negara (Persero), Tbk
03.2019 - 12.2019
The New Smart & Successful Collection
PT. Bank Tabungan Negara (Persero), Tbk
01.2017 - 01.2017
Consumer Credit Restructuring
PT. Bank Tabungan Negara (Persero), Tbk
04.2015 - 04.2015
Orientation Education for Supporting Staff
PT. Bank Tabungan Negara (Persero), Tbk
01.2014 - 03.2014
Bachelor of Public Health -
Universitas Indonesia
04.2001 - 01.2023
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