Eleena Suydam
Boise
Summary
Dynamic hospitality professional with a proven track record at Olive Garden, excelling in guest relations and team collaboration. Recognized for enhancing guest satisfaction and training staff effectively. Skilled in cash handling, I bring a positive attitude and strong attention to detail to every role.
Developed leadership and team management skills in fast-paced, guest-focused environment. Seeking to transition into new field where these skills can drive team success and operational excellence.
Overview
2
2
years of professional experience
Work History
Busser
Olive Garden
11.2024 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
Host
Olive Garden
11.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced guest satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Shift Leader
C4 Creamery
04.2023 - 11.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Reduced discrepancies in cash registers through meticulous reconciliation at the end of each shift.
Education
High School Diploma -
Borah Senior High School
Boise, ID05-2025
Skills
- Time management
- Attention to detail
- Clear communication
- Team collaboration
- Guest relations
- Positive attitude
Timeline
Busser
Olive Garden
11.2024 - Current
Host
Olive Garden
11.2024 - Current
Shift Leader
C4 Creamery
04.2023 - 11.2024
High School Diploma -
Borah Senior High School
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