Diving / Snorkeling
Elena Paleari
Customer Relationship Manager
Bali, Jimbaran ,SN
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings.
Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Sales Key Account
Barefoot Yacht Indonesia
Bali, Indonesia
12.2019 - 04.2020
- Sales account for this start-up brokering agency both B2C and B2B area.
- Sales negotiation with B2C market from first inquiry thru whole booking process, until the end of the cruise.
- Prospected new business leads through in-person presentations and cold calling and Increased portfolio with 3 new vessels in 3 months.
- Performed detailed Sales and marketing excel reports, good SEO blog writing, and optimized Company website .
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Marketing Manager
Pt Unique Travel Adventures, Mantamae
Bali, Indonesia
03.2016 - 10.2019
- Established Company Branding; Figured out Sales channels research and implemented marketing promotion for the vessel Mantamae with Local and Oversea partners.
- Managed Inquiries and cruises negotiation, increased B2C and B2B customers/agents network development.
- Performed Break-Even Point in 2017 reducing operational costs, increasing Company profits.
- Operational duties: cruise logistic supplies, vessel documentation, itineraries planning with captain.
- Crew recruiting and training according to Company SOP.
- Coordinating Accounting Dept.
- And liaison with outsourcing Tax office in Bali.
Customer Relationship Manager
Pt Komodo Dragon ‘ Komodo resort & Diving Club
04.2013 - 03.2016
- Managing customers at the resort from check in to check out.
- Operational & logistic supervisor ( boats arrangements, tours planning).
- Booking Manager for B2B market; marketing campaigns and sales offers implementation to boost reservations.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Restaurant supervisor ( supplies, service, staff shits, customer experience).
- Housekeeping supervisor ( cleanliness, shift and training new staff) Sales Key Account.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Actively listened to customers, handled concerns quickly and escalated major issues to owner, when needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Sales Network developer
LoJack Italia srl Gennaio
01.2011 - 01.2013
- For North Italy area.
- I am a team player with leadership skills.
- Professional attitude respecting the Company values and targets.
- Very energetic, enthusiastic and hard worker.
- Able to work underpressure and in stressfull situations but aims to create a work environment where all the staff work in harmony but with professional attitude .
Education
High School Diploma -
Liceo Falcone & Borsellino - Foreign Languages
Milan 01.1994 - 01.1999
Skills
Public and Media Relations
Staff Management
Market Analysis
Campaign management
Brand development
Client communication
Teamwork
Supervision
Customer Relations
Training and mentoring
Sales proficiency
Inter-department collaboration
Negotiation
Interests
Music
Writing
Volleyball
Timeline
Sales Key Account
Barefoot Yacht Indonesia
12.2019 - 04.2020
Marketing Manager
Pt Unique Travel Adventures, Mantamae
03.2016 - 10.2019
Customer Relationship Manager
Pt Komodo Dragon ‘ Komodo resort & Diving Club
04.2013 - 03.2016
Sales Network developer
LoJack Italia srl Gennaio
01.2011 - 01.2013
High School Diploma -
Liceo Falcone & Borsellino - Foreign Languages
01.1994 - 01.1999