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Hi, I’m
ELIA SINDI SUPRIYANTO
Implementor And Product Support And
Tangerang,BT
Summary
Dynamic Software Implementer with a proven track record at Runchise POS, excelling in software implementation and user training. Skilled in performance optimization and relationship building, I consistently deliver tailored solutions that enhance user experience and drive client satisfaction. My proactive approach ensures seamless integrations and successful project outcomes.
Professional with proven track record in software implementation and project management. Skilled in coordinating cross-functional teams to deliver high-quality solutions. Known for adaptability and strong commitment to achieving project milestones and client satisfaction. Proficient in problem-solving and system customization.
Overview
12
years of professional experience
2
Language
Work History
Runchise POS
Software Implementer
01.2023 - Current
Job overview
- Managed successful software implementations, ensuring timely delivery and seamless integration with existing systems.
- Developed strong relationships with clients, resulting in repeat business and positive referrals.
- Led training sessions for end-users, focusing on functionality, best practices, and troubleshooting techniques to optimize system usage.
- Ensured smooth post-implementation support by providing thorough documentation and training materials for users.
- Enhanced user experience for clients through the creation of customized software solutions tailored to their specific needs.
- Provided exceptional customer service throughout the implementation process, addressing client concerns promptly and effectively.
- Optimized system performance by conducting thorough testing and troubleshooting during the implementation phase.
- Collaborated closely with sales teams to ensure accurate scoping of projects prior to commencement of work.
- Supported clients during change management processes, ensuring a smooth transition to new software systems.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Coordinated secure system access of users to various department systems and platforms.
- Oversaw development and implementation of improvements to support network operations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Collaborated with cross-functional teams to deliver high-quality product releases and upgrades.
3Doplhins
IT Services Support Specialist
07.2022 - 12.2022
Job overview
- Monitored network performance, identifying areas for improvement and implementing necessary optimizations.
- Enhanced system efficiency by troubleshooting and resolving technical issues for endusers.
- Reduced downtime with proactive identification of potential hardware and software issues.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Jurnal Accounting
Support Product
05.2016 - 02.2020
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Bank Syariah Mandiri
Customer Finance Specialist
03.2013 - 02.2016
Job overview
- Prepared detailed reports on monthly revenue generation, assisting management in making informed decisions for future growth initiatives.
- Analyzed customer account trends, identifying opportunities for upselling or additional services.
- Coordinated cross-departmental efforts to resolve complex customer issues pertaining to billing disputes or account adjustments.
- Developed customized reporting tools for internal stakeholders, enabling better analysis of key performance indicators related to customer finance operations.
- Ensured timely month-end closing activities by diligently reviewing all entries related to revenue recognition and reconciliations.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Implemented new accounting processes to decrease spending and work flow downtime.
Education
Univeristas Muhammadiyah JakartaJakarta
Bachelor of Arts from Economics
09-2015
Skills
Requirements analysis
Performance optimization
Business analysis
Customer support
Implementation management
Client education needs
Implementation and configuration
Teamwork and collaboration
Problem-solving abilities
Multitasking
Organizational skills
Analytical thinking
Quality assurance
Data analysis
Task prioritization
Professionalism
Continuous improvement
Software
POS System
Accounting System
MsOffice
Interests
Everything about arts
READING
I spend my time to read novels, trivia or journal. I like to find out everything that interests me.
Timeline
Software Implementer
Runchise POS
01.2023 - Current
IT Services Support Specialist
3Doplhins
07.2022 - 12.2022
Support Product
Jurnal Accounting
05.2016 - 02.2020
Customer Finance Specialist
Bank Syariah Mandiri
03.2013 - 02.2016
Univeristas Muhammadiyah Jakarta
Bachelor of Arts from Economics