Elisa Aprilia
People Development Manager
Makassar,Sulawesi Selatan
Summary
Dynamic Assistant Manager with a solid foundation in sales and personnel management. Skilled in accounting and inventory oversight, leading to streamlined operations and increased profitability. Dedicated to maximizing customer service through in-depth product and service knowledge.
Overview
6
6
years of professional experience
1
1
Language
Work History
People Development Manager
McDonald's Indonesia
05.2025 - Current
- Optimized onboarding processes, significantly decreasing new hire ramp-up time.
- Directed succession planning initiatives, equipping high-potential employees for leadership roles within organization.
- Enhanced employee retention through development and execution of tailored career advancement strategies.
- Enhanced learning resources through systematic reviews of course materials, ensuring alignment with industry trends and best practices.
- Performed comprehensive needs assessments to uncover skill gaps among staff members, providing customized support accordingly.
- Coached new hires in executing cross-training exercises alongside experienced workers.
- Articulated all learning and performance objectives, schedules, and training assessments to upper management.
- Facilitated orientation sessions and coordinated on-the-job training for new hires.
- Establish daily schedule for restaurant operations
1st Assistant Manager
McDonald's Indonesia
04.2024 - 04.2025
- Reviewed, analyzed, and verified food and kitchen inventory delivery before storage.
- Implemented and sustained performance and service standards to deliver a consistently high-quality experience prioritizing customer satisfaction.
- Enhanced customer relations by actively addressing concerns and executing impactful corrective actions.
- Coordinated with team members to schedule breaks and shifts, maintaining compliance with state regulations.
- Coached crew members to improve performance and foster enhanced work efficiency.
- Structured materials for efficient handover to subsequent shift.
- Supervised activities within facility routinely
- Allocated responsibilities and assessed performance to meet all specified objectives.
Ordering Manager
McDonald's Indonesia
04.2023 - 03.2024
- Generated and revised inventory reports and records on a consistent basis.
- Monitored and preserved adequate inventory levels to address customer needs effectively.
- Directed inventory management and purchasing operations for enhanced cost efficiency and waste reduction.
2nd Assistant Manager
McDonald's Indonesia
01.2020 - 03.2024
- Evaluated, examined, and validated food and kitchen inventory delivery prior to storage.
- Established and upheld performance and service standards to maintain consistent, high-quality environment focused on customer satisfaction.
- Cultivated positive customer relations by proactively addressing issues and executing effective corrective actions.
- Collaborated with team members to coordinate breaks and shifts ensuring compliance with state regulations.
- Mentored crew members to enhance performance and inspire more efficient work practices.
- Organized materials for subsequent shift.
- Monitored activities throughout facility on a regular basis.
- Assigned tasks and monitored performance to achieve all required objectives.
Scheduling Manager
McDonald's Indonesia
07.2020 - 03.2023
- Coordinated primary staff and physician schedules to guarantee optimum duty coverage.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Supervised work of contracted employees to keep on task for timely completion.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
Payroll Manager
McDonald's Indonesia
01.2020 - 03.2022
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Reviewed time records for employees to verify accuracy of information.
- Collaborated with human resources personnel to accurately and efficiently track leave time.
- Calculated deductions and processed payroll for employees.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Submitted reports on payroll activities.
Education
Bachelor of Economics - Management
Hasanuddin University
Makassar02.2018
Skills
Staff Management - Very Good
Experiences
- Jul 2015 - Apr 2016 Ikatan Mahasiswa Manajemen Fakultas Ekonomi Universitas Hasanuddin General Treasurer
- June 2016 - May 2017 Ikatan Mahasiswa Manajemen Fakultas Ekonomi dan Bisnis Universitas Hasanuddin Manager of Finance and Administration Departement
- Apr 2015 - Apr 2016 Forum Studi Ekonomi Islam Fakultas Ekonomi Universitas Hasanuddin Finance and Fund Departement
- Jan 2016 - Jan 2017 HiLo Green Community Makassar Human Resource Departement
Timeline
People Development Manager
McDonald's Indonesia
05.2025 - Current
1st Assistant Manager
McDonald's Indonesia
04.2024 - 04.2025
Ordering Manager
McDonald's Indonesia
04.2023 - 03.2024
Scheduling Manager
McDonald's Indonesia
07.2020 - 03.2023
2nd Assistant Manager
McDonald's Indonesia
01.2020 - 03.2024
Payroll Manager
McDonald's Indonesia
01.2020 - 03.2022
Bachelor of Economics - Management
Hasanuddin University