Elizabeth Baker

• Advising Medicare beneficiaries on how to best leverage their benefits
• Making enrollments into plans based on their needs
• Verifying and utilizing enrollment periods
• Extensive follow-up organization and execution to ensure proper processing of policies and overall satisfaction with the selected plan
• Continuous contact with clients
• Assistance with any issues related to carriers, Medicare, providers, and pharmacies

• Fast paced and complex call center environment taking inbound calls from member and healthcare providers related to health insurance for small to medium group coverage
• Also responsible for outbound calls and in-depth research into issues related to claims handling, adjustments, and reprocessing
• Resolved issues involving subrogation, appeals and complaints
• Explaining complicated subject matter to educate members and healthcare providers about benefits
• Expertise in de-escalation and conflict resolution

• Classroom teacher, Grades 3-4
• Meticulous attention to detail, strong organizational skills, data analysis and insights, scheduling, feedback, and dedication to differentiation within the classroom

• Developed a deep knowledge of company products, services, and

policies

• Proven ability to explain and simplify complex topics to both

customers and colleagues

• Management of complex computer software programs and

databases

• Resolved customer issues requiring complex or cross-team

collaboration and organized timely follow through

• Strong verbal communication at all levels of an organization

• Training and mentoring new employees on business-specific

technology, best practices, and customer service soft skills