Elizabeth Frank
Boise
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Ada County Problem Solving Courts
08.2016 - Current
- Conducted data entry and maintained databases, ensuring up-to-date records for all participants in problem-solving courts.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Head Cashier
Okaloosa County Clerk of Courts
12.2010 - 06.2016
- Supervised daily cash handling operations, ensuring accuracy and efficiency in financial transactions.
- Implemented new cash management procedures, enhancing operational workflows and reducing discrepancies.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Answered multi-line phone system and assisted customers with questions regarding traffic infractions.
- Helped with data entry of sensitive court information and traffic infractions, while maintaining proper confidentiality procedures.
Education
General Studies
Northwest Florida State College
Niceville, FL08.2013
Certificate - Business Management
Northwest Florida State College
Niceville, FL12.2012
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Administrative Assistant
Ada County Problem Solving Courts
08.2016 - Current
Head Cashier
Okaloosa County Clerk of Courts
12.2010 - 06.2016
General Studies
Northwest Florida State College
Certificate - Business Management
Northwest Florida State College
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