Elizabeth Stevens
Idaho Falls
Summary
Dynamic professional with extensive experience in hospitality and customer service, notably at Holiday Inn Express. Proven ability in time management and generating accurate financial reports, enhancing guest satisfaction through personalized service. Recognized for fostering teamwork and effectively resolving issues, contributing to a welcoming environment and improved operational efficiency.
Front desk professional known for high standards and results-driven approach. Skilled in managing night audit processes and ensuring accurate financial documentation while providing exceptional service. Dependable team player with focus on collaboration and adaptability to changing needs. Strong skills in guest relations and problem resolution, enhancing overall guest experience.
Overview
15
15
years of professional experience
Work History
Front Desk Night Auditor
Holiday Inn Express Hotel Suites
01.2021 - 01.2023
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Performed nightly updates to room charges and rates.
- Maintained updated knowledge of hotel policies and procedures to provide accurate information to guests at all times.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
- Promoted hotel loyalty program benefits effectively, increasing membership rates among overnight stayers.
- Performed regular property walkthroughs during the night shift, addressing any safety hazards or cleanliness concerns.
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Facilitated prompt issue resolution for guests with concerns or complaints, prioritizing their comfort and satisfaction.
- Balanced hotel accounts and resolved discrepancies.
Server
Mongolian Grill
01.2013 - 01.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Cashier
K-Mart Store
01.2008 - 01.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Associates Degree - Medical Specialties
Stevens-Henager College
Idaho Falls, Id01-2015
GED -
East Idaho Technical College
Idaho Falls, Id01-2007
Skills
- Time management
- Customer assistance
- Welcoming guests
- Credit and cash payments
- Teamwork attitude
- Patience and tolerance
- Safety and security procedures
- Generating reports
- Oral and written communications
- Professionalism and discretion
- Automated telephone systems
- Stress management techniques
Timeline
Front Desk Night Auditor
Holiday Inn Express Hotel Suites
01.2021 - 01.2023
Server
Mongolian Grill
01.2013 - 01.2015
Cashier
K-Mart Store
01.2008 - 01.2013
Associates Degree - Medical Specialties
Stevens-Henager College
GED -
East Idaho Technical College
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