Elizabeth Waits
Lewiston
Summary
Compassionate billing lead with a proven track record in managing patient payment plans. Expertise in billing accuracy and claims processing, committed to enhancing customer satisfaction while ensuring compliance with HIPAA regulations.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Ambulance Billing Lead
City of Lewiston Fire Department
Lewiston, ID
10.1987 - 04.2023
- Oversaw patient payment plans, ensuring timely remittance while maintaining compassionate customer service practices for those experiencing financial hardships.
- Reduced claim denials by meticulously reviewing and correcting billing errors before submission.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Utilized various software programs to process customer payments.
- Monitored outstanding invoices and performed collections duties.
- Generated monthly billing and posting reports for management review.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Collaborated with customers to resolve disputes.
Education
Associate of Science - Office Automation
Lewis Clark State College
Lewiston05-1988
Skills
- ICD-10 knowledge
- Medical billing software proficiency
- Claims processing proficiency
- HIPAA compliance
- Collections experience
- Electronic health records experience
- Medical coding expertise
- Payment posting
- Patient billing procedures
- Attention to detail
- Reliability
- Excellent communication
Certification
Certified Ambulance Coder
Timeline
Ambulance Billing Lead
City of Lewiston Fire Department
10.1987 - 04.2023
Associate of Science - Office Automation
Lewis Clark State College