Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Ella Cox

Boise,ID

Summary

Dynamic professional with strong leadership qualities and CPR/AED certification, recognized for enhancing customer satisfaction at Idaho Iceworld. Proven ability to train and mentor staff, streamline operations, and ensure safety compliance. Committed to maintaining facility upkeep while effectively responding to incidents, fostering a safe and enjoyable environment for all patrons.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lifeguard

Ivywild Pool
05.2023 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Responded to emergency situations in a timely, efficient manner.
  • Upheld hygiene standards in pool and surrounding area.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.

Ice Rink Supervisor

Idaho Iceworld
08.2024 - 04.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Ensured safe and effective operation of ice programs such as hockey leagues and skating lessons.

Ice Rink Attendant

Idaho Iceworld
10.2022 - 04.2024
  • Streamlined rental process by efficiently fitting customers with appropriate skate sizes, ensuring comfort and safety on the ice.
  • Facilitated group events, ensuring smooth transitions between activities and maintaining an enjoyable atmosphere for participants.
  • Increased rink efficiency with timely and accurate completion of daily operation logs and incident reports.
  • Maintained cleanliness of facility by performing janitorial duties such as sweeping, mopping, and sanitizing surfaces as needed.
  • Assisted in emergency situations by providing first aid treatment or contacting proper authorities if necessary.
  • Demonstrated flexibility by performing various tasks as needed, including cashier duties, equipment maintenance, or event preparation.
  • Ensured safety compliance by monitoring public skate sessions and enforcing rink rules among patrons.

Housekeeper

Mariott SpringHill Suites
05.2022 - 08.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Operated and assisted with continental breakfast

Education

High School Diploma -

Timberline High School
Boise, ID
05.2025

Bachelor of Science - Biochemistry

University of Michigan
Ann Arbor, MI
05-2029

Skills

  • Strong communicator
  • CPR/AED certification
  • Effective problem-solver
  • Leadership qualities
  • Training and mentoring
  • Staff management
  • Customer service
  • Staff discipline
  • Facility upkeep
  • Cash handling
  • Incident response
  • Teamwork

Accomplishments

  • Successfully led swim training classes for participants of various ages, from preschool to competitive swimmers.
  • Selected as mentor/trainer for new hires.
  • Consistently achieve deadlines and optimize workflow through efficient team collaboration.

Certification

  • First Aid/CPR/AED Certified

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Ice Rink Supervisor

Idaho Iceworld
08.2024 - 04.2025

Lifeguard

Ivywild Pool
05.2023 - Current

Ice Rink Attendant

Idaho Iceworld
10.2022 - 04.2024

Housekeeper

Mariott SpringHill Suites
05.2022 - 08.2022

High School Diploma -

Timberline High School

Bachelor of Science - Biochemistry

University of Michigan

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Ella Cox