Summary
Overview
Work History
Education
Skills
Community Volunteering
Timeline
Generic

Ella Hatfield

Twin Falls

Summary

Progress towards obtaining higher education

Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.

Overview

3
3
years of professional experience

Work History

Phlebotomist

Grifols Plasma Center
01.2025 - Current
  • Company Overview: At Grifols we produce plasma-derived medications for patients and providers hospitals and healthcare professionals with the tools, information, and services they need to deliver expert medical care.
  • Respond, assist, handle donor reactions
  • Sets up machines, disconnects, and operates the plasmapheresis machines
  • Disposes of contaminated disposable equipment
  • Time considerate
  • Executed venipuncture and capillary puncture procedures with precision and care.
  • Maintained accurate patient records in compliance with HIPAA regulations.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Completed proper sanitation and cleaning of equipment and work areas.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Addressed questions and concerns to educate patients on collection process and procedures.

Assistant Store Manager

Runway Fashion Exchange
02.2022 - 01.2025
  • Supervised daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored new team members to enhance productivity and service quality.
  • Implemented inventory management strategies, reducing excess stock and improving turnover rates.
  • Resolved customer inquiries and complaints effectively, enhancing overall satisfaction ratings.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Flight Agent

SkyWest
08.2023 - 04.2024
  • Streamlined communication processes between departments, enhancing collaboration and response times.
  • Coordinated flight schedules to optimize operational efficiency and enhance customer satisfaction.
  • Monitored compliance with safety regulations and company policies, ensuring operational integrity and risk mitigation.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Detail oriented
  • Optimized scheduling system to ensure timely follow-ups with potential leads.
  • Administration skills

Education

Aviation

Short Final Aviation Flight School
Twin Falls, ID
09-2024

High School Diploma -

Twin Falls Senior High
Twin Falls, ID
05.2023

Skills

  • Problem-solving skills
  • Customer service and care
  • Goal-oriented mindset
  • Customer needs determination
  • Time sensible
  • Respectful
  • Prepared
  • Mindful of others
  • Ensuring customer satisfaction
  • Detail oriented
  • Organizational skills
  • Critical thinking

Community Volunteering

  • Rising Stars - Hippotherapy/Equine Therapy, 01-2021, 09-2022, Assisting physically and mentally impaired children, Handle/care for horses, Assisting the therapists
  • Saint Luke's Hospital Volunteer, 12-2024, 2025, Assisting doctors/nurses/medical staff by sanitizing equipment, Helping customers with directions, Be a friend with those in the hospital, Give kids toys and make their time fun, Being mindful of others

Timeline

Phlebotomist

Grifols Plasma Center
01.2025 - Current

Flight Agent

SkyWest
08.2023 - 04.2024

Assistant Store Manager

Runway Fashion Exchange
02.2022 - 01.2025

Aviation

Short Final Aviation Flight School

High School Diploma -

Twin Falls Senior High

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Ella Hatfield