Ella King
Rexburg
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Albertsons. Excelled in relationship building and inventory management, significantly improving client engagement. Skilled in both customer service and cash handling, I prioritize efficiency and exceptional service.
Overview
2
2
years of professional experience
Work History
Associate
Albertsons
02.2024 - 07.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Upheld high standards for customer service and led by example.
- Provided exceptional customer service, addressing client concerns promptly and efficiently.
- Provided personalized recommendations based on individual preferences and needs.
- Answered questions about products, services, and store policies.
Senior Associate
Old Navy
08.2022 - 08.2023
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Intern
Cambridge Designs
01.2023 - 05.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
Education
Bachelors of Social Work - Social Work
Brigham Young University
Rexburg, ID07-2027
High School Diploma -
Lone Peak High School
Highland, UT05-2023
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Cash handling
- Customer engagement
- Relationship building
- Courteous and professional
- Inventory management
- Product merchandising
Timeline
Associate
Albertsons
02.2024 - 07.2024
Intern
Cambridge Designs
01.2023 - 05.2023
Senior Associate
Old Navy
08.2022 - 08.2023
Bachelors of Social Work - Social Work
Brigham Young University
High School Diploma -
Lone Peak High School
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