Ellis Kolistasi
Sydney
Summary
Dynamic Account Manager with a proven track record, adept in CRM systems and persuasive negotiations. Excelled in maximizing growth potential without additional hires, managing large number of client relationships, and spearheading sales strategies that significantly enhanced customer success. Renowned for building strong, lasting connections and driving business development through strategic planning and market forecasting.
Overview
14
14
years of professional experience
Work History
Account Manager
The Amplify Agency
07.2024 - 12.2024
- Creating SOP's for business structure and customer success
- Developed business strategies to maximise growth potential of the business without having to hire extra staff
- Managed 80+ clients as first point of contact ensuring customer success
- Delegating tasks to appropriate staff members ensuring all tasks are completed
- Developed and maintained the customer CRM to have complete and summarized views on each task
- Kept clients informed and up to date with changes within the Google space
- Lead monthly sales meetings and quarterly sales trainings.
- Monitored service after sale and implemented quick and effective problem resolutions.
B2B Account Manager - Custom B2B Managed Automatio
Neo Networks Group
02.2015 - 06.2024
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Account Manager
Parklane Financial
03.2011 - 07.2014
- Operating as the lead point of contact for any and all matters specific over all accounts
- Building and maintaining strong, long lasting customer relationships
- Overseeing customer account management, including negotiating contracts and agreements to maximise profit.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Kept detailed records of daily activities through online customer database.
Education
Informal Education
Skills
- Advertising
- Preparing contracts
- Market forecasting
- Account development
- Converting leads
- Lead prospecting
- Business development and planning
- Customer rapport
- CRM systems
- Payment collecting
- Sales forecasting
- Persuasive negotiations
Timeline
Account Manager
The Amplify Agency
07.2024 - 12.2024
B2B Account Manager - Custom B2B Managed Automatio
Neo Networks Group
02.2015 - 06.2024
Account Manager
Parklane Financial
03.2011 - 07.2014
Informal Education
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