Elok Wahyuni

• Proved Succesfully Build and Maintain partnership with Business Partner related to Merchants, Banks, Payment Gateway and Other Business Partners
• Identify industry trends and implement new business strategis to increase company growth.
• Develop, implement, onboard until monitor for projects and business plan collaborate with internal cross team as well as with business strategic partners.
• Responsible for the executing the partnership structures and take care the partnership in the long run
• Maintain a good relationship with clients and partners
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Assisted with day-to-day operations, working efficiently and productively with all team members, used critical thinking to break down problems, evaluate solutions and make decisions.
• Applied effective time management techniques to meet tight deadlines.
• Self-motivated, with a strong sense of personal responsibility.
• Create the Customer Service Team from 0 to 1, create the SOP, training the agent until the manager, managing whole Customer Service and Operation Division

• Determined business plan, mission statement, and vision.
• Devised processes to boost long-term business success and increase profit levels.
• Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.

Manage alliances with business partners and ensure all operational and sales goes well

• Developed business cases for proposed Mutual Fund and Bancassurance products and presented to project stakeholders.
• Design program and analysis of Sales process and make evaluation of ongoing business.
• Collaborated with Research and Development, Marketing and IT teams from development to product launch to achieve milestone deadlines.
• Keeping awareness of the customers to use the product by setting marketing campaign
• Supervise and monitor all branches for Mutual Fund and Bancassurance and create the marketing campaign
• Manage and monitor cards usage (amount and number of transactions), revenues, expenses and customers’ segmentation for each merchant partner
• To ensure best merchant partner selection, best fitted merchant programs to customer’s segment, and the partnerships are beneficial for customers, bank and merchants
• Analyse and manage both Debit and Credit Card portfolio performance, including cardholder profiling in business perspective
• Develop marketing strategy for both Debit and Credit Card for the implementation of the programs,
• Tracking, evaluating, measuring and managing marketing items as well as responsible in preparing a marketing strategy and budget oversight relating to the implementation of cooperation plans and programs

• Developed planning strategies while creating and maintaining best practices for budgets, project plans, event timelines and presentations.
• Planned large-scale events such as annual conference, music concert, intimate gala dinner, conferences and meetings.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Made budgets and proposals for events and event details such as bookings and guest logistics.
• Analyzed performance and trends to recommend program improvements.
• Coordinated event planning, bookings, vendors and logistics while monitoring budgets and writing proposals.
• Developed metrics and processes to measure events for program success.
• Negotiated and worked with venues and vendors to carry out event objectives.

• Exercised leadership capabilities by successfully motivating and inspiring others.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Paid attention to detail while completing assignments.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed strong communication and organizational skills through working on group projects.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Processed debit and credit card and electronic check payments.
• Boosted customer service satisfaction ratings through consistent quality control.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Trained staff on operating procedures and company services.
• Manage contact center and offline branch customer service

• Conduct new product design/development, and explore potential innovative business opportunities
• Provide tactical product support relating to (but not limited to) market trends, user needs, competitors' products & product design.
• Manage product’s function/system, design product model, and compile product requirement reports for other teams to review.
  Manage the preparation and regular updates of product catalogues and manuals.
• Conduct project development and business management for innovative operations.
• Responsible for issuing policies, product function design, business tracking, and feedback for high-end customers.
• Lead product promotion and overall operation - including coordination, product evaluation, Due Diligence and any other related duties.
• Responsible for the tracking, monitoring and analysis of Credit Card products’ operation status data.
• Responsible for the tracking, monitoring and analysis of Credit Card product line effect, competitive analysis and periodic product optimization.
• Strictly comply with Bank standards, especially, AML, internal control, compliance, and any other related requirements.