Elsye Thio
General Manager
Jakarta,JK
Summary
Dynamic General Manager with a proven track record at Karya Unggul Sakti, excelling in operations management and customer relationship management. Achieved significant cost savings while enhancing efficiency through innovative strategies. Skilled in project planning and team leadership, fostering strong partnerships that drive long-term success and customer satisfaction.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager
Karya Unggul Sakti
01.2010 - Current
- Cultivated and enduring strong relationships with clients, vendors, and partners, and related governments to ensure long-term success and loyalty.
- Monitored and evaluate financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Addressed and resolve any problems arises.
- Monitor company activities and evaluate it so it can meet the most effective and efficient outcome without any mistakes.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Export Manager
Ori Polytec Composites
09.2008 - 09.2009
- Maintained accurate records/documentation related to all aspects of exports—ensuring full traceability during audits/inspections as needed.
- Prepared various import, export and supplier forms for customs submittal.
- Enhanced customer satisfaction by providing exceptional support and resolving issues promptly.
- Designed export strategies to meet project delivery requirements.
- Managed complex logistics for timely delivery of goods, ensuring optimal shipment conditions were maintained.
- Developed strong relationships with international partners, fostering long-term business collaborations.
- Optimized supply chain operations by collaborating closely with suppliers, carriers, freight forwarders, customs brokers, and other key stakeholders involved in the export process.
- Processed company's import permit and export license processes.
- Insured cargo against loss, damage or pilferage.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
Sales Representative
Unlimited Shipping Services
01.2004 - 08.2008
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
Education
Diploma - Tourism And Hospitality
Inti College Sarawak
Malaysia 04.2001 -
Skills
Operations management
Certification
Mandarin Speaker Certificate From Taiwan Language School
Timeline
General Manager
Karya Unggul Sakti
01.2010 - Current
Export Manager
Ori Polytec Composites
09.2008 - 09.2009
Sales Representative
Unlimited Shipping Services
01.2004 - 08.2008
Diploma - Tourism And Hospitality
Inti College Sarawak
04.2001 -
Mandarin Speaker Certificate From Taiwan Language School
08-1999