Elviana Silalahi
North Jakarta
Summary
Clinical Research Professional experienced in managing clinical trials and ensuring compliance with regulatory requirements. Delivered high-quality outcomes through effective monitoring of trial progress, accurate documentation, and collaboration with cross-functional teams. Business Development Professional focused on identifying growth opportunities and building strategic partnerships, driving revenue through market analysis, client relationship management, and contract negotiations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
BDExecutive in PT Fresenius Medical Care
Elviana Siallahi
South-Jakarta, Indonesia
01.2026 - Current
- .ngaged with customers to better understand needs and deliver excellent service.
- Built and maintained courteous and effective working relationships.
- Resolved customer complaints using calm, clear communication and effective problem-solving.
- Collaborated with team members to achieve target results.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Enhanced working relationships by participating in team-building activities.
- Prepared a range of written communications, documents and reports.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Drove product utilisation growth in the Hemodialysis segment.
- Supported product installation and application.
- Coordinated with procurement teams during tender and contract cycles to ensure compliance and streamline processes.
Home Clinical Executive Fresenius Medical Care
Elviana Silalahi
South-Jakarta, Indonesia
01.2024 - Current
- Delivered high-level service to customers, fostering long-term relationships and enhancing customer loyalty.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Established company targets based on analysis of previous performance and market forecasts, guiding strategic decision-making.
- Evaluated departmental performance and developed improvements to key operations.
- Built successful business culture focused on performance optimisation and goal attainment.
- Managed corporate communications, strengthening brand image and stakeholder relations through effective messaging.
- Developed and implemented strategic plans to increase market share and drive sustainable growth.
- Engaged with community and industry leaders to promote corporate social responsibility and ethical business practices.
- Developed and implemented a risk management framework, mitigating potential losses and safeguarding company assets.
- Negotiated high-value contracts with key stakeholders, securing profitable deals and fostering long-term partnerships.
- Engaged in stakeholder management, aligning objectives with corporate goals and enhancing overall business performance.
- Established a company-wide innovation hub, fostering a culture of creativity and leading to the patenting of two new technologies.
- Directed operational improvements, reducing costs by 15% while maintaining optimal service delivery standards.
Cliical PD PT Fresenius Medical Care
Elviana Silalahi
South-Jakarta, Indonesia
10.2019 - Current
- Cultivated courteous and effective working relationships to enhance collaboration.
- Produced a range of written communications, documents and reports to support team objectives.
- Met schedule using excellent planning and coordination skills.
- Trained and mentored employees to maximise team performance.
- Identified issues, analysed information and provided solutions to problems.
- Resolved complaints through calm communication and effective problem-solving techniques.
- Collaborated with team members to achieve target results.
- Engaged with customers to better understand needs and deliver excellent service.
- Achieved service time and quality targets.
Coordination of Dialysis Royal Progress Hospital
Elviana Silalahi
North -Jakarta, Indonesia
07.2018 - Current
- Monitored staff performance, developing improvement plans to enhance team effectiveness.
- Coordinated administrative activities, ensuring timely updates for smooth operations.
- Facilitated day-to-day communications, fostering trust within the unit.
- Communicated with clients about project expectations and goals to deliver satisfying outcomes.
- Developed training programmes to boost staff capabilities and increase productivity.
- Supported senior management with ad-hoc projects and presentations, providing research and administrative assistance.
- Collaborated with clients, finance teams and other team members on allocating resources to achieve project needs.
Dialysis Nurse in PGI Cikini Hospital
Elviana Silalahi
Jakarta, Indonesia
07.2012 - Current
- Educated and supported patients and families on kidney disease and dialysis treatment, enhancing their understanding and coping strategies.
- Provided haemodialysis care to renal patients daily to track fluid management, daily weights for intravenous medications and pressure sore prevention.
- Monitored patients for any adverse reactions during dialysis and responded promptly to emergencies.
- Responded promptly to emergency situations to deliver life-saving care and stabilise patients for additional treatments.
- Conducted pre-dialysis patient education sessions to explain the dialysis process and address any concerns.
- Trained and mentored new dialysis nurses and healthcare assistants to ensure high standards of patient care and team competency.
- Collected blood, urine and stool samples, employing distraction techniques to calm down anxious patients.
- Coordinated with healthcare professionals to evaluate treatment effectiveness and optimise care plans for improved patient outcomes.
- Consulted with patients on healthcare history and provided detailed summaries to colleagues.
- Monitored patient pain and discomfort to assess needs for therapies or painkilling drugs.
- Facilitated smooth transitions for patients moving between inpatient and outpatient dialysis settings.
Nurse PGI Cikini Hospital
Elviana Silalahi
Jakarta, Indonesia
07.2005 - Current
- Assessed and recorded vital signs including blood pressure, pulse, and temperature to ensure accurate patient monitoring.
- Monitored and reported changes in patient conditions promptly to facilitate timely medical interventions.
- Closely monitored patient conditions, documenting signs of deterioration to enable immediate response and care adjustments.
- Monitored patient pain and discomfort to assess needs for therapies or painkilling drugs.
- Developed comprehensive care plans meeting patients' biological, social and psychological needs.
- Collaborated with multidisciplinary team members to plan and implement patient care plans effectively.
- Prepared patients for clinical procedures, providing reassurance and practical advice to ease concerns.
- Maintained a safe, clean, and comfortable environment for patients, adhering to infection-control policies.
- Worked with a consistently positive, friendly bedside manner to enhance patient experiences during difficult times.
Education
Bachelor of Nursing - Bachelor of Nursing
STIKIM Indonesia Maju
South Jakarta01-2020
Diploma of Higher Education - Bachelor of Nursing
Akper Abdi Florensia Pematang Siantar-Medan
Pematangsiantar, SU01-2004
Skills
- Lead generation
- Customer relationship management
- Stakeholder engagement
- Contract negotiation
- Strategic planning
- Operational improvements
- Risk management
- Problem solving
- Problem solving
Languages
English
Elementary
A2
Certification
- 2012 Certificate of kidney intensive care competency.
- 2020 Advance Renal Education Program Peritoneal Dialysis Foundation.
- 2022 For Annual Diamond Award.
- 2023 Star Award Best PD Nurse - Home & Critical Care.
Timeline
BDExecutive in PT Fresenius Medical Care
Elviana Siallahi
01.2026 - Current
Home Clinical Executive Fresenius Medical Care
Elviana Silalahi
01.2024 - Current
Cliical PD PT Fresenius Medical Care
Elviana Silalahi
10.2019 - Current
Coordination of Dialysis Royal Progress Hospital
Elviana Silalahi
07.2018 - Current
Dialysis Nurse in PGI Cikini Hospital
Elviana Silalahi
07.2012 - Current
Nurse PGI Cikini Hospital
Elviana Silalahi
07.2005 - Current
Bachelor of Nursing - Bachelor of Nursing
STIKIM Indonesia Maju
Diploma of Higher Education - Bachelor of Nursing
Akper Abdi Florensia Pematang Siantar-Medan