Summary
Overview
Work History
Skills
Languages
Timeline
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Elvira Hajredini

Meridian,ID

Summary

Dynamic professional with extensive experience at Grasmick Produce, excelling in supplier relationship management and strategic sourcing. Proven track record in negotiating contracts that achieved significant cost savings while enhancing product quality. Adept at demand forecasting and fostering teamwork, driving operational efficiency and customer satisfaction through effective communication and critical thinking.

Overview

10
10
years of professional experience

Work History

Purchaser

Grasmick Produce
04.2015 - Current
  • Negotiated with suppliers, vendors and other representatives.
  • Prepared purchase orders using Produce Pro, ensuring accurate data entry and timely communication with suppliers.
  • Managed the procurement process from requisition to payment, ensuring timely deliveries and accurate invoicing.
  • Checked items received against items ordered by verifying receipts.
  • Maintained and reviewed computerized records of items purchased and costs associated with purchases.
  • Maintained complete documentation and records of all purchasing activities.
  • Implemented a centralized purchasing system, increasing efficiency and reducing redundancies.
  • Conducted market research for alternative suppliers, leading to increased competition and improved pricing negotiations.
  • Improved supplier relationships, resulting in better product quality and delivery times.
  • Researched suppliers based on availability, quality, selection, and price.
  • Evaluated vendor performance, ensuring compliance with company standards and expectations.
  • Maintained optimal inventory levels for production needs through effective forecasting and planning.
  • Developed strategic sourcing plans to identify potential cost-saving opportunities.
  • Achieved cost savings by negotiating contracts and pricing with suppliers.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Prepared and analyzed reports to track inventory and purchasing trends.
  • Established relationships with vendors to secure competitive pricing and discounts.

Program Coordinator

Grasmick Produce
04.2015 - Current
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
  • Designed program implementation and maintenance plan.
  • Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
  • Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated with multiple departments to ensure seamless execution of events, leading to enhanced operational efficiency.
  • Negotiated with vendors for services and supplies, achieving cost savings while maintaining quality.

Pricing Specialist

Grasmick Produce
04.2015 - Current
  • Reviewed historical sales data to identify trends and inform future pricing decisions, ensuring alignment with overall business strategy.
  • Collaborated with sales and marketing teams to establish competitive pricing strategies, resulting in increased market share.
  • Developed customized pricing solutions to meet unique client needs, fostering long-term business relationships.
  • Achieved increased customer satisfaction by implementing strategic pricing solutions for complex projects.
  • Established a system of regular price audits and reviews to maintain accuracy, consistency, and competitiveness in the marketplace.

Customer Service Representative

Grasmick Produce
04.2015 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Sales Assistant

Grasmick Produce
04.2015 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Established effective communication channels between sales and warehouse teams, streamlining order fulfillment.

Skills

  • Supplier relationship management
  • Teamwork orientation
  • Eye for detail
  • Budget planning
  • Excellent negotiation skills
  • Pricing structures
  • Product sourcing
  • Strategic marketing
  • Contract negotiation
  • Ordering and purchasing
  • Critical thinking
  • Sales records analysis
  • Sales development
  • Sales forecasting
  • 10-key data entry
  • Skilled in ProducePro, Microsoft Excel and Word as well as PDF

Languages

Russian

Timeline

Purchaser

Grasmick Produce
04.2015 - Current

Program Coordinator

Grasmick Produce
04.2015 - Current

Pricing Specialist

Grasmick Produce
04.2015 - Current

Customer Service Representative

Grasmick Produce
04.2015 - Current

Sales Assistant

Grasmick Produce
04.2015 - Current

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Elvira Hajredini