Elvira Siwabessy
Customer Relation, Customer Service, Marketing, Assistant Manager
Bekasi,Jawa Barat
Summary
I am a person who adapts easily and quickly learns new things. I am very proficient in using Microsoft Excel in making reports/archive data, Microsoft Word and Microsoft Power Point for Presentations. I can also use Canva to create designs.
Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Customer Relations Representative
PT Mega Utama Development
Bekasi, Indonesia
08.2019 - 11.2021
- Serving consumers who submit special requests to the Company such as rescheduling installment payments, reducing fines/interests.
- Answered average of 10 calls, emails and Whatsapp per day, addressing customer inquiries, solving problems and providing product information.
- Make a schedule/hours for customer relations every month.
- Make reports / weekly reports on Customer Relations activities.
- Create a theme for Open House events every Saturday or special Open Houses on certain days.
- Maintain good relations with property agents and property offices.
- Create a Product Knowledge schedule for agents.
- Become a host/MC in the Product Knowledge event held.
- Visits to several property offices (before PPKM).
- Make a report / weekly report on Agent Relations activities.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Give birthday greeting to customers every day by phone or whatsapp.
Marketing Executive
PT Mega Bekasi Hypermall
Bekasi, Indonesia
02.2011 - 10.2014
- Serve guests who come to rent an area or kiosk.
- Serving guests who will do a rental extension.
- Telemarketing to Anchor Tenants.
- Make sales reports every month.
Direct Marketing Representative
PT BCA Finance
Jakarta, Indonesia
02.2007 - 04.2009
- Adjusted content of sale presentations by studying customers.
- Serving customers who will buy vehicles by leasing.
- Serving customers who will do refinancing or borrow funds with BPKB guarantees.
- Telemarketing to customers who will be paid off to do a Repeat Order (RO) or Refinancing.
- Make reports on the number of customers who have done Telemarketing and closing each month.
Customer Service
PT BCA Finance
Jakarta, Indonesia
09.2005 - 02.2007
- Serving customers who will pay off installments or make early repayments (Early Termination).
- Serving customers who will take BPKB.
- Serving customers who are about to extend their vehicle tax or request a lease certificate.
- Serving customer complaints.
- Make calculations for early termination.
- Make reports on the number of customers who attend each month according to their needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Public Relations Officer
PT Graha Satria Indovest
Jakarta, Indonesia
11.2002 - 07.2005
- Make press releases for Company newsletters.
- Conduct interviews with prospective employees.
- Conduct training for prospective employees.
Education
Diploma III - Public Relations
09.1999 - 10.2002
Senior High School - Science Education
07.1996 - 06.1999
Skills
Host / Presenter
Timeline
Customer Relations Representative - PT Mega Utama Development
08.2019 - 11.2021
Marketing Executive - PT Mega Bekasi Hypermall
02.2011 - 10.2014
Direct Marketing Representative - PT BCA Finance
02.2007 - 04.2009
Customer Service - PT BCA Finance
09.2005 - 02.2007
Public Relations Officer - PT Graha Satria Indovest
11.2002 - 07.2005
Universitas Komputer Indonesia - Diploma III, Public Relations
09.1999 - 10.2002
SMU Korpri - Senior High School, Science Education
07.1996 - 06.1999
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