Elvita Putri Jasmine
Jakarta
Summary
- Knowledgeable and dedicated customer service professional with extensive experience in Sharia Bank industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Customer Service Representative
PT Bank Syariah Indonesia Tbk
Jakarta
04.2019 - Current
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Handled customer inquiries and suggestions courteously and professionally.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
Teacher
Prosus Inten
Bandung
01.2018 - 12.2018
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Incorporated multiple types of teaching strategies into classroom.
- Supported student physical, mental, and social development using classroom games and activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Developed and administered tests for students to measure academic proficiency and understanding.
Education
Bachelor Of Chemistry Education -
09.2014 - 09.2018
Skills
Complaint resolution
Report preparation
Service standard compliance
Creative problem solving
Administrative support
Staff education and training
Certification
APU PPT Training - PT Bank Syariah Indonesia Tbk
Objective
- Build my 2 years on teaching experience by transitioning into customer service experience. Driven and harworking professional with a proven track record in increasing customer satisfaction levels. Looking to leverage my problem-solving and build upon my 4+ years of customer service experience
Timeline
Gold Estimator Training - PT Bank Syariah Indonesia Tbk
09-2022
APU PPT Training - PT Bank Syariah Indonesia Tbk
03-2021
Banking Staff Program - PT Bank Syariah Indonesia Tbk
03-2021
Customer Service Representative - PT Bank Syariah Indonesia Tbk
04.2019 - Current
Teacher - Prosus Inten
01.2018 - 12.2018
UIN Sunan Gunung Djati - Bachelor Of Chemistry Education,
09.2014 - 09.2018