ELY SAVITRI
Kubu Raya,West Borneo
Summary
Highly motivated Administrative Assistant with 6 years of experience in customer service representative, administrative support, and office administration. I am skilled in conflict resolution and problem-solving, resulting in a 92% customer satisfaction rate. Currently interested in creative thinking so I develop some skill such as graphic design, copywriting, and social media management.
Overview
6
6
years of professional experience
4
4
Years of undergraduate education
2
2
Certification
Work History
Document Custodian and Fiducia Admin
BCA Finance PT
Pontianak, West Kalimantan
04.2021 - 05.2024
- Supported accurate record-keeping by properly documenting transactions
- Managed, organised, filed and stored electronic and physical files of clients guarantee documents to maximise traceability
- Checked and validated guarantee documents, promptly notifying supervisor of discrepancies or errors
- Organised and sorted guarantee documents, executed quality checks, maintained accurate stock records
- Managed requests for access to documentation, maintaining confidentiality and ensured sensitive information remained private by adhering to security protocols
Customer Service and Support Function Admin
BCA Finance PT
Pontianak, West Kalimantan
03.2018 - 04.2021
- Helped organisations improve customer satisfaction and achieve measurable results at 92% customer satisfaction rate
- Resolved customer complaints, ensuring favourable outcomes by following guidelines and referred complex inquiries to team leaders
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Controlled expenses, advising on efficient use of resources to minimise unnecessary costs.
- Managed inventory of resources necessary for service provision.
Financial advisor
AXA Mandiri Financial Service, PT
Pontianak, West Borneo
04.2017 - 10.2017
- Assisted clients with planning and funding retirements using various types of investments
- Advised clients on relevant insurance to maximise investment security and set clear financial goals
- Surpassed branch target by 100% within four months
Education
Bachelor of Education - Education of Biology
TANJUNGPURA UNIVERSITY
Pontianak, Indonesia 09.2011 - 02.2016
Skills
- Attention to Detail
- Customer Service
- Social media management
- Problem Solving
- Communication
- Time Management
- Administration and Organizational
- Adaptability and Flexibility
- Curiosity and Lifelong Learning
- Basic Technical Skill
- Design Graphic
- Copywriting
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Languages
Indonesian
Advanced
English
Intermediate
Affiliations
- Reading Book
- Watching Video
- Listening to music
Certification
Introduction to Microsoft Excel by Coursera Project Network on September 13, 2024
Email Marketing by Great Learning Academy on September 16, 2024
Social Media Management by Great Learning Academy on September 16, 2024
Marketing: Copywriting for Social Media by LinkedIn Learning on September 17, 2024
Graphic Design Careers: First Steps by LinkedIn Learning on September 18, 2024
Timeline
Document Custodian and Fiducia Admin
BCA Finance PT
04.2021 - 05.2024
Customer Service and Support Function Admin
BCA Finance PT
03.2018 - 04.2021
Financial advisor
AXA Mandiri Financial Service, PT
04.2017 - 10.2017
Bachelor of Education - Education of Biology
TANJUNGPURA UNIVERSITY
09.2011 - 02.2016
Introduction to Microsoft Excel by Coursera Project Network on September 13, 2024
Email Marketing by Great Learning Academy on September 16, 2024
Social Media Management by Great Learning Academy on September 16, 2024
Marketing: Copywriting for Social Media by LinkedIn Learning on September 17, 2024
Graphic Design Careers: First Steps by LinkedIn Learning on September 18, 2024
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