Emilee Lane
Boise
Summary
Detail-oriented Billing Specialist with expertise in managing complex billing systems and ensuring accurate invoicing. Demonstrates strong knowledge of accounting procedures and proficiency in billing software. Experienced in resolving billing issues, enhancing internal tracking processes, and supporting audits and month-end procedures.
Overview
17
17
years of professional experience
Work History
Billing Specialist
Sunoco
Nampa
12.2022 - Current
- Process billing statements for retail and commercial customers efficiently.
- Invoice customers that pick up fuel from the fuel rail.
- Manage customer inquiries related to billing and payment issues effectively.
- Assist in implementing new billing software to streamline operations.
- Answer customer inquiries regarding billings, payments, account status.
- Investigate incorrect billings and process credits and rebills as necessary.
- Perform data entry into accounting software programs such as PDI.
- Perform additional duties as assigned by management team.
Shop Helper / Apprentice
Paul's Harley Service and Repair
Nampa
02.2018 - Current
- Help with repairs on motorcycles, write up of work orders, parts pick up, part inventory and stocking, some accounting and office help, shop cleaning when slow while also learning more on the bikes to gain more knowledge.
- Organized tools and equipment for efficient shop operations.
- Maintained cleanliness and safety standards in the workshop area.
- Supported inventory management by tracking parts and supplies.
- This is a family friend's business that I help out when they need help.
Office Admin Temporary Work
Gem State/Boise Office Equipment/Elwood Staffing
Boise
01.2017 - 02.2018
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Out of state service coordinating, high volume incoming calls, multi-line phones, dispatching, filing, credit requests, billing, Microsoft outlook, word and excel
- Worked at different temporary office positions while attending college.
Office Administration Assistant/Dispatcher
Advanced Heating and Cooling
Meridian
06.2009 - 08.2016
- Process invoices to customers in desktop Quickbooks.
- Dispatching program ESC.
- Service dispatching for HVAC technicians.
- High volume incoming customer calls for service repairs.
- Receptionist at front desk for walk in customers to the office.
- Assist bookkeeper with accounts payable and accounts receivable.
- Assisting salesman with setting up appointments and receiving checks and follow up calls for additional appointments.
- Pulling various city permits for new construction built homes that need new HVAC systems.
- Scheduling different city inspections for new and retro installs.
- Filing various paperwork.
- Processing customer payments by check or credit card processing system.
- Project coordinating of retro and new construction installs.
- Microsoft outlook, word and excel.
Education
College in Medical Assisting -
Milan Institute
Boise, ID11-2024
Nursing -
Breckinridge School of Nursing
Boise01-2016
CNA -
Renaissance High School
Meridian01-2013
High School Diploma -
Mountain View High School
Meridian01-2013
Skills
- Invoicing
- Invoice processing
- Accounts Receivable
- Accounts Payable
- Billing software proficiency
- Billing software
- Data entry proficiency
- Data entry
- HVAC dispatching
- Inventory tracking
- Records maintenance
- Attention to detail
- Time management
Personal Information
Authorized to work in the US for any employer
Timeline
Billing Specialist
Sunoco
12.2022 - Current
Shop Helper / Apprentice
Paul's Harley Service and Repair
02.2018 - Current
Office Admin Temporary Work
Gem State/Boise Office Equipment/Elwood Staffing
01.2017 - 02.2018
Office Administration Assistant/Dispatcher
Advanced Heating and Cooling
06.2009 - 08.2016
College in Medical Assisting -
Milan Institute
Nursing -
Breckinridge School of Nursing
CNA -
Renaissance High School
High School Diploma -
Mountain View High School