Emily Sanchez
Idaho Falls
Summary
Detail-oriented Medical Receptionist with expertise in appointment scheduling and bilingual communication. Proven ability to enhance patient care and streamline clinic operations, ensuring a positive experience for both patients and medical staff.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Community Family Clinic
Idaho Falls, ID
09.2023 - Current
- Managed patient scheduling and coordinated appointments for optimal clinic efficiency.
- Processed patient registrations and maintained accurate electronic health records (EHR).
- Communicated effectively with patients regarding insurance information and billing inquiries.
- Assisted medical staff with administrative tasks, enhancing overall office productivity.
- Trained new reception staff on clinic protocols and EHR systems to ensure operational consistency.
- Checked patient insurance, demographic, and health history to keep information current.
Medical Assistant
Community Family Clinic
Idaho Falls, ID
07.2025 - 03.2026
- Assisted in patient intake processes, ensuring accurate data entry and documentation.
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Administered vaccinations and performed routine lab tests following established protocols.
- Managed medical supplies inventory, maintaining optimal stock levels for clinic operations.
- Supported healthcare providers during examinations, enhancing patient comfort and care quality.
Direct Support Professional
Grand Teton Human Services
Idaho Falls, ID
09.2021 - 07.2023
- Delivered personalized care and support to individuals with diverse needs, enhancing daily living skills.
- Collaborated with multidisciplinary teams to develop and implement individualized support plans.
- Trained and mentored new staff on best practices for direct support services and client interaction.
- Monitored client progress and adjusted interventions based on observed behaviors and feedback from caregivers.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Customer Service Associate
Walgreens
Idaho Falls, ID
10.2020 - 03.2021
- Assisted customers with product inquiries and service issues to enhance satisfaction.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Collaborated with team members to resolve customer complaints promptly and effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Emerson High School
Idaho Falls, IDSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- HIPAA compliance
- Electronic medical records
Certification
- Med Certified
- BLS Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
Community Family Clinic
07.2025 - 03.2026
Medical Receptionist
Community Family Clinic
09.2023 - Current
Direct Support Professional
Grand Teton Human Services
09.2021 - 07.2023
Customer Service Associate
Walgreens
10.2020 - 03.2021
High School Diploma -
Emerson High School