EMILY SCHUTTERS
Coeur D'Alene,ID
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Consumer Loan Processor
BECU
06.2024 - Current
- Managed a high volume of loan applications, prioritizing tasks efficiently to meet deadlines consistently.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Resolved complex issues related to borrower qualifications or property evaluations using critical thinking skills and detailed research.
- Collaborated with underwriters to expedite loan approvals while maintaining compliance with regulatory guidelines.
Member Consultant II
BECU
08.2022 - 06.2024
- Collaborated with team members to achieve shared goals and improve overall performance.
- Developed strong relationships with members, fostering loyalty and trust.
- Promoted additional services to existing members, increasing revenue opportunities for the organization.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Sales Consultant
CarMax
02.2019 - 08.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Sales Consultant
AutoNation
01.2018 - 12.2018
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
Operations Manager
Hillary’s Hound House
02.2017 - 12.2017
- Supervised a staff of 3 and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Maintained a clean and organized facility that met all federal regulations while also providing a welcoming environment for clients' during visits.
Education
High School -
Los Gatos High School
Los Gatos, CA06.2013
Skills
- Risk analysis proficiency
- Proficient multitasking abilities
- Strategic decision-making
- Integrity in professional conduct
- Commitment to continuous improvement
- Advanced analytical abilities
- Cross-functional collaboration
- Client relations
- Detail-oriented data entry
- Document analysis
- Effective interpersonal communication
- Regulatory compliance
Accomplishments
- Three consecutive Annual Performance Recognitions for exemplary customer satisfaction. Positive customer feedback score >95%, top 10% company-wide.
- Exceptional close rate of 48%, over 870 vehicles sold in career.
- Simplified employee management. Created individual spreadsheets to track and maintain each employee’s schedule, pay and performance.
Certification
Currently working on completing the Human Resources Course through CourseCareers.
Languages
English
Native or Bilingual
Dutch
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford
Timeline
Consumer Loan Processor
BECU
06.2024 - Current
Member Consultant II
BECU
08.2022 - 06.2024
Sales Consultant
CarMax
02.2019 - 08.2022
Sales Consultant
AutoNation
01.2018 - 12.2018
Operations Manager
Hillary’s Hound House
02.2017 - 12.2017
High School -
Los Gatos High School
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