Emily Ward
Nampa
Summary
Dynamic Account Manager at Paylocity with a proven track record in client success and operational efficiency. Skilled in account management and communication, I leverage innovative solutions to enhance client experiences and drive growth. Recognized for training staff and resolving escalations, ensuring high satisfaction and seamless service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Manager
Paylocity
Meridian
03.2024 - Current
- As an Account Manager, I am dedicated to strong relationships with clients while driving their success through Paylocity's innovative platform.
- In this role, I serve as the primary point of contact for a diverse portfolio of clients, providing personalized support, training, and strategic insights to optimize their use of our system.
- I work closely with cross-functional teams to ensure seamless implementation, troubleshooting challenges, and identity opportunities to enhance the client experience and deliver measurable results.
- My focus is on improving operational efficiency, client satisfaction, and growth by leveraging Paylocity's suite of solutions.
Patient Access Representative
Full Circle Health
Nampa
11.2022 - 03.2024
- Utilized electronic health record systems to document patient interactions accurately.
- Trained new staff on registration processes and customer service standards efficiently.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Coordinated insurance eligibility checks and communicated with patients effectively.
- Managed patient registration and verification for diverse healthcare services.
- Assisted in scheduling appointments while maintaining patient confidentiality.
- Processed incoming calls, addressing inquiries, and resolving concerns promptly.
- Collaborated with clinical staff to ensure accurate patient information flow.
Sales Associate
T.J. Maxx
Nampa
03.2020 - 06.2022
- Monitored inventory levels and restocked merchandise as needed.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained organized and visually appealing merchandise displays.
- Processed transactions accurately and efficiently at the register.
- Collaborated with team members to enhance customer service experiences.
- Implemented store promotions to drive sales and customer engagement.
- Trained new staff on store procedures and customer service standards.
- Assisted customers with product selections and inquiries.
Shift Leader
Dairy Queen
Nampa
11.2019 - 02.2020
- Resolved customer complaints promptly while maintaining a positive dining experience.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Enforced health and safety regulations to ensure a clean work environment.
- Assisted in daily cash management and balanced registers accurately.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Supervised team members to ensure efficient service and product quality.
- Trained new employees on operational procedures and customer service standards.
- Managed inventory levels to maintain stock and reduce waste effectively.
Education
High school diploma -
Skyview High School
Nampa, ID05.2022
Skills
- Computer Operation
- Customer service
- Microsoft Office
- Escalation Resolution
- Cleaning Experience
- Computer Skills
- Food Preparation
- Medical Records
- Organizational skills
- Epic
- Account management
- Medical billing
- Medical Office Experience
- Medical Scheduling
- Communication skills
- Time management
- EMR Systems
- HIPAA
- Typing
- Leadership
- Food Service
- Cooking
- Phone etiquette
- Insurance Verification
- Kitchen Experience
- Cash Handling
- Cashiering
- Project management
- Compliance requirements
Certification
- CPR Certification
- AED Certification
References
References available upon request.
Timeline
Account Manager
Paylocity
03.2024 - Current
Patient Access Representative
Full Circle Health
11.2022 - 03.2024
Sales Associate
T.J. Maxx
03.2020 - 06.2022
Shift Leader
Dairy Queen
11.2019 - 02.2020
High school diploma -
Skyview High School