Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Emily Ward

Nampa

Summary

Dynamic Account Manager at Paylocity with a proven track record in client success and operational efficiency. Skilled in account management and communication, I leverage innovative solutions to enhance client experiences and drive growth. Recognized for training staff and resolving escalations, ensuring high satisfaction and seamless service delivery.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Account Manager

Paylocity
Meridian
03.2024 - Current
  • As an Account Manager, I am dedicated to strong relationships with clients while driving their success through Paylocity's innovative platform.
  • In this role, I serve as the primary point of contact for a diverse portfolio of clients, providing personalized support, training, and strategic insights to optimize their use of our system.
  • I work closely with cross-functional teams to ensure seamless implementation, troubleshooting challenges, and identity opportunities to enhance the client experience and deliver measurable results.
  • My focus is on improving operational efficiency, client satisfaction, and growth by leveraging Paylocity's suite of solutions.

Patient Access Representative

Full Circle Health
Nampa
11.2022 - 03.2024
  • Utilized electronic health record systems to document patient interactions accurately.
  • Trained new staff on registration processes and customer service standards efficiently.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Coordinated insurance eligibility checks and communicated with patients effectively.
  • Managed patient registration and verification for diverse healthcare services.
  • Assisted in scheduling appointments while maintaining patient confidentiality.
  • Processed incoming calls, addressing inquiries, and resolving concerns promptly.
  • Collaborated with clinical staff to ensure accurate patient information flow.

Sales Associate

T.J. Maxx
Nampa
03.2020 - 06.2022
  • Monitored inventory levels and restocked merchandise as needed.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Maintained organized and visually appealing merchandise displays.
  • Processed transactions accurately and efficiently at the register.
  • Collaborated with team members to enhance customer service experiences.
  • Implemented store promotions to drive sales and customer engagement.
  • Trained new staff on store procedures and customer service standards.
  • Assisted customers with product selections and inquiries.

Shift Leader

Dairy Queen
Nampa
11.2019 - 02.2020
  • Resolved customer complaints promptly while maintaining a positive dining experience.
  • Coordinated shift schedules to optimize staff coverage during peak hours.
  • Enforced health and safety regulations to ensure a clean work environment.
  • Assisted in daily cash management and balanced registers accurately.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Checked orders for quality and completeness.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Supervised team members to ensure efficient service and product quality.
  • Trained new employees on operational procedures and customer service standards.
  • Managed inventory levels to maintain stock and reduce waste effectively.

Education

High school diploma -

Skyview High School
Nampa, ID
05.2022

Skills

  • Computer Operation
  • Customer service
  • Microsoft Office
  • Escalation Resolution
  • Cleaning Experience
  • Computer Skills
  • Food Preparation
  • Medical Records
  • Organizational skills
  • Epic
  • Account management
  • Medical billing
  • Medical Office Experience
  • Medical Scheduling
  • Communication skills
  • Time management
  • EMR Systems
  • HIPAA
  • Typing
  • Leadership
  • Food Service
  • Cooking
  • Phone etiquette
  • Insurance Verification
  • Kitchen Experience
  • Cash Handling
  • Cashiering
  • Project management
  • Compliance requirements

Certification

  • CPR Certification
  • AED Certification

References

References available upon request.

Timeline

Account Manager

Paylocity
03.2024 - Current

Patient Access Representative

Full Circle Health
11.2022 - 03.2024

Sales Associate

T.J. Maxx
03.2020 - 06.2022

Shift Leader

Dairy Queen
11.2019 - 02.2020

High school diploma -

Skyview High School
Emily Ward