Emma Kelly
Bonners Ferry
Summary
Dynamic and detail-oriented MBA graduate specializing in Healthcare Administration, with a strong foundation in psychology, leadership, and organizational management. Proven experience in office operations, client relations, and data management within behavioral health services demonstrates a strong ability to enhance efficiency while maintaining effective communication across multidisciplinary teams. Expertise in administrative coordination, contract management, and behavioral intervention reflects a commitment to accuracy and excellence in high-demand environments. Recognized for professionalism, compassion, and dedication to driving workplace productivity and positive outcomes across corporate and healthcare settings. Proficient in Microsoft Office Suite, QuickBooks, and behavioral health software, with ongoing development in data analysis and Excel skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
Kelly’s Excavating Company
04.2022 - Current
- Maintains office services by organizing office operations and procedures
- Controls correspondence with clients through phone calls and emails
- Monitors contracts, track documents, and follow up with clients
- Keep track of vendor pricing and set rates
- Order, track and inventory supplies
- Design filing systems
Behavior Intervention Specialist (BIS)
Syringa Family Partnership, LLC
01.2020 - 04.2022
- Provided direct behavioral intervention services to children with varying disabilities
- Implemented evidence-based techniques to promote positive behavior change, incorporating functional replacement behaviors and reinforcement strategies while addressing the child’s identified skill needs
- Work collaboratively with client’s, families, and colleagues through proper communication and integration of provided feedback
- Performed administrative duties, including updating, organizing and filing client AAG files
- Collected objective and behavioral data and composed daily client session notes
American Red Cross Lifeguard Instructor
City of Bonners Ferry
06.2019 - 05.2020
- Taught American Red Cross Lifeguarding Course: First Aid/CPR/AED to City of Bonners Ferry and City of Sandpoint Lifeguards (May 2020)
- Taught American Red Cross Lifeguarding Course: First Aid/CPR/AED to City of Bonners Ferry Lifeguards (June 2019)
Habilitative Skills Technician (HST)
Syringa Family Partnership, LLC
10.2019 - 01.2020
- Provide services and supports to children with varying disabilities
- Performed techniques that are used to develop, improve and maintain developmentally appropriate functional abilities and daily living needs of the child
- Collect accurate data and generate observation notes
Administrative Assistant
Kelly’s Excavating Company
06.2016 - 08.2019
- Performed administrative duties including billing, filing, and organizing
- Responsible for the filing of billing requisitions as well as the retrieval of archived requisitions
- Answered phones and engaged with prospective clients
American Red Cross Lifeguard/Swim Instructor
University of Idaho
09.2017 - 05.2019
- Proactively monitored patrons participating in pool-related activities as well as open/adult lap swim and identified any safety issues
- Provided American Red Cross swim lessons and taught Parent and Child Aquatics
- Participated in monthly in-services to ensure skills were adequate and up to date according to American Red Cross standards
- Maintained a clean environment in and around the pool
- Greeted visitors, answered phone calls and handled money
Aquatic Host
Sandpoint West
06.2018 - 08.2018
- Supervised aquatic area and fitness facility
- Maintained cleanliness and safety in and around the pool and fitness area
American Red Cross Lifeguard/Swim Instructor
Boundary County City Pool
06.2011 - 08.2015
- Maintained constant surveillance of patrons in the facility
- Administer emergency care and treatment as required until the arrival of emergency medical services
- Taught infant, youth swim lessons, and water aerobics in a group setting for 10-15 people
- Handled money and make change as needed
- Performed various maintenance duties as directed to maintain a clean and safe facility
Education
Master of Business Administration - Concentration in Healthcare Administration
Eastern Washington University
Cheney, WA12.2025
Bachelor of Science - Psychology, Minor in Art
University of Idaho
Moscow, ID05.2018
Skills
- QuickBooks – proficient
- RethinkBH Behavioral Health Software – proficient in data entry and progress tracking
- Microsoft Word – proficient
- Microsoft PowerPoint – proficient
- Zoom – proficient
- Microsoft Excel – intermediate; currently developing proficiency
- Minitab – intermediate
- Adobe Photoshop – intermediate
Certification
- Reinforcement: Introduction and Practice 2022 - Present
- Introduction to Autism 2021 - Present
- Visual Supports 2021 - Present
- Antecedent-based Intervention 2020 - Present
- Functional Communication Training 2020 - Present
- Naturalistic Intervention 2020 - Present
- Habilitative Supports 2019 - Present
Affiliations
- The Honor Society of Phi Kappa Phi 2025 - Present
- United Women in Faith 2023 - Present
- Kappa Alpha Theta Membership 2015 - Present
- The National Society of Leadership and Success (NSLS) 2014 - Present
- Youth Accountability Board 2013 - 2014
- National Honor Society 2010 - 2014
- Student Council 2010 - 2014
Timeline
Office Manager
Kelly’s Excavating Company
04.2022 - Current
Behavior Intervention Specialist (BIS)
Syringa Family Partnership, LLC
01.2020 - 04.2022
Habilitative Skills Technician (HST)
Syringa Family Partnership, LLC
10.2019 - 01.2020
American Red Cross Lifeguard Instructor
City of Bonners Ferry
06.2019 - 05.2020
Aquatic Host
Sandpoint West
06.2018 - 08.2018
American Red Cross Lifeguard/Swim Instructor
University of Idaho
09.2017 - 05.2019
Administrative Assistant
Kelly’s Excavating Company
06.2016 - 08.2019
American Red Cross Lifeguard/Swim Instructor
Boundary County City Pool
06.2011 - 08.2015
Bachelor of Science - Psychology, Minor in Art
University of Idaho
Master of Business Administration - Concentration in Healthcare Administration
Eastern Washington University