Emma McHenry
Rexburg
Summary
Dedicated and hardworking leader with 4 years of experience in the restaurant industry, known for staying calm under pressure and keeping operations running smoothly during busy shifts. Detail-oriented and motivated, with a strong focus on growth, improving performance, and supporting team success while maintaining high standards of service and efficiency.
Overview
5
5
years of professional experience
Work History
Assisant General Manager
Sparks Barbecue
Rexburg
2024.10 - Current
- Collaborated with general manager to develop and implement strategic plans that improved business performance and aligned with organizational goals
- Oversaw daily operations, managing staff and coordinating schedules to ensure efficient workflow
- Resolved escalated customer complaints by addressing concerns professionally and providing suitable solutions
- Recorded and ordered inventory to maintain smooth operations and prevent shortages
Shift Lead
EAST COAST PIZZA
Riverview
2021.07 - 2024.08
- Managed high-volume rush periods by prioritizing tasks and maintaining composure, ensuring seamless service
- Led team, guiding and supporting members to enhance operational efficiency
- Maintained high standards of quality control to ensure customer satisfaction
- Developed strong relationships with regular customers through personalized interactions, enhancing customer loyalty
Education
Bachelor of Science - Business Management
Brigham Young University-Idaho
Rexburg, ID2029-04
High school diploma -
BELL CREEK ACADEMY
Riverview, FL2023-05
Skills
- Inventory Management
- Scheduling & Labor Management
- Team Leadership
- Dependable & Organized
- Detail-oriented
- Self-disciplined
Timeline
Assisant General Manager
Sparks Barbecue
2024.10 - Current
Shift Lead
EAST COAST PIZZA
2021.07 - 2024.08
Bachelor of Science - Business Management
Brigham Young University-Idaho
High school diploma -
BELL CREEK ACADEMY