Emma Nelson
Idaho Falls
Summary
Have honed my skills to be a customer-focused professional with a strong work ethic, honed at Idaho Falls Country Club as well as through Michael's Arts and Crafts. I have proven ability to enhance guest satisfaction through effective teamwork and proactive service. I am skilled in managing events and maintaining equipment, ensuring seamless operations, and am committed to delivering exceptional customer experiences while fostering positive relationships.
Overview
2
2
years of professional experience
Work History
Outside Service Staff Member
Idaho Falls Country Club
04.2024 - Current
- Partnered with grounds crew to ensure optimal playing conditions were maintained throughout the day for guest satisfaction.
- Supported pro shop operations by assisting customers with merchandise inquiries and purchases.
- Trained new staff on best practices for customer service, resulting in improved team performance.
- Conducted routine maintenance of golf carts, contributing to a reliable fleet for guest use.
- Assisted in coordinating golf tournaments, ensuring seamless event execution and participant satisfaction.
- Managed the driving range area, maintaining cleanliness and an adequate supply of practice balls for guests.
- Maintained open communication with pro shop staff to address any concerns or special requests from guests promptly.
- Delivered accurate information about club amenities, facilities, events, and promotions to both members and public players alike.
Sales Associate
Michaels Arts and Crafts
06.2023 - 07.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Science - Chemistry
Boise State University
Boise, ID06-2029
Bonneville High School
Idaho Falls, ID06-2025
Skills
- Strong teamwork
- Professionalism and work ethic
- Safety awareness
- Initiative and Self-motivation
- Strong work ethic
- Customer service focused
Timeline
Outside Service Staff Member
Idaho Falls Country Club
04.2024 - Current
Sales Associate
Michaels Arts and Crafts
06.2023 - 07.2025
Bachelor of Science - Chemistry
Boise State University
Bonneville High School
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