Emma Owens
Kuna
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
7
7
years of professional experience
Work History
Healthcare Customer Service Representative
Primary Health Medical Group
Garden City
05.2024 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Educated customers about billing, payment processing and support policies and procedures.
Shift Lead
Dutch Brothers
Garden City
08.2023 - 09.2024
- Trained new hires on the proper use of equipment, job duties, and safety regulations.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders, and complaints in a timely manner.
- Coordinated daily tasks and assigned duties to staff members following company policies.
- Cultivated and maintained a work culture through team building and positive interactions.
Server
Smoky Mountain Pizzeria and Grill
Kuna
05.2022 - 08.2023
- Worked with the POS system to place orders, manage bills, and handle complimentary items
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Served food and beverages promptly, with focused attention to customer needs.
Retail Member
Plato's Closet
Boise
06.2020 - 09.2020
- Maintained a clean sales floor and straightened and faced merchandise
- Stocked merchandise, clearly labeled items, and arranged according to size or color
- Greeted customers and helped with product questions, selections, and purchases
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Server/cashier
Idaho Pizza Company
Kuna
10.2019 - 11.2019
- Trained new hires on the proper use of equipment, job duties, and safety regulations.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Coordinated daily tasks and assigned duties to staff members in accordance with company policies.
- Cultivated and maintained work culture through team building and positive interactions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
Babysitter
Jamie Heinzerling
US
06.2018 - 08.2018
- Caring for two children for up to 9 hours at a time.
- Communicated positively with children and guardians.
- Established and maintained safe play environment for children.
Education
Bachelor of Science - Health Sciences
Boise State University
Boise, ID12-2025
High School Diploma -
Cole Valley Christian School
Meridian, ID05.2021
Skills
- Dependable and Responsible
- Active Listening
- Multitasking Abilities
- Flexible and Adaptable
- Problem-Solving
- Organization and Time Management
- Team Player
- Critical thinking
- Scheduling
- Customer service
Hobbies and Interests
- Dancing including various styles such as ballet, contemporary, and jazz.
- Reading
- Hammocking
References
References available upon request
Affiliations
- Dance is a primary interest of mine both inside and outside my education. I enjoy various styles such as jazz, modern, and mainly ballet.
- I enjoy participating in hiking and camping for overall physical and mental well-being.
- Enjoying the art of baking and pastry-making, experimenting with recipes.
- Avid Reader
Timeline
Healthcare Customer Service Representative
Primary Health Medical Group
05.2024 - Current
Shift Lead
Dutch Brothers
08.2023 - 09.2024
Server
Smoky Mountain Pizzeria and Grill
05.2022 - 08.2023
Retail Member
Plato's Closet
06.2020 - 09.2020
Server/cashier
Idaho Pizza Company
10.2019 - 11.2019
Babysitter
Jamie Heinzerling
06.2018 - 08.2018
Bachelor of Science - Health Sciences
Boise State University
High School Diploma -
Cole Valley Christian School
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