Emma Rondo

• Accurately fills prescriptions through counting, measuring, labeling, and packaging medications
• Provides excellent customer service to patients in person and over the phone
• Enters prescription information into the computer system, maintains patient profiles, and ensures accuracy in patient records.
• Requests refills to the appropriate provider on behalf of the patient.
• Developed a new management system for IDOC HIV prescription fulfillment
• Implemented 340B regulations and maintained ongoing compliance
• Review outside prescriber prescriptions for 340B eligibility and document in the electronic health record.
• Use of EPIC for patient care and provider correspondence
• Training of new pharmacy members
• Follows state and federal regulations related to pharmacy practices, including HIPAA requirements for patient privacy.

Inventory Manager

• Coordinate in-date and out-date returns as well as inventory transfers.
• Maintain accurate physical and digital inventory of both 340B and non-340B stock
• Managed inventory proactively through automated reordering to ensure availability of medications
• Establishment of baseline inventory for new pharmacies

Prior Authorization Specialist

• Coordinated correspondence between providers, patients, and insurance agencies during prior authorization process, ensuring seamless communication
• Proficiency with Cover My Meds and Liviniti prior authorization portals
• Thorough understanding of various payer formularies and informs providers of potential step therapies or alternatives, if applicable
• Ensure proactive and accurate documentation of approvals, denials, and appeals

• Filled bubble pack and bottle prescriptions
• Created a new management system for short-dated medications
• Coordinated destruction of nonviable medications in accordance to laws and regulations
• Streamlined inventory and return workflow
• Increased organizational efficiency
• Maintained cleanliness of compounding equipment and other work areas
• Assisted in training new production technicians