OPERA System
Eny Wijaya
MICE & Wedding Operation Manager
Jimbaran,Bali
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
MICE & Wedding Operation Manager
Permanent
Jimbaran, Bali
04.2014 - Current
- Developed and maintained courteous and effective working relationships.
- Supervised work of contracted employees to keep on task for timely completion.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Identified issues, analyzed information and provided solutions to problems.
- Handle MICE & Wedding events
- Delegated task for fellow team
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed team communications and information for meetings.
- Used coordination and planning skills to achieve results according to schedule.
- Served customers and followed outlined steps of service.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Wedding Coordinator
Permanent
Nusa Dua, Bali
02.2012 - 03.2014
- Managed administrative logistics of events planning, event booking and event promotions.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Generated and actualized revenue report in system
- Monitored and prepared order items every month
- Handled wedding events
Spa Receptionist
Permanent
Nusa Dua, Bali
09.2004 - 01.2012
- Escorted clients to spa areas, treatment rooms and offices.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
- Tracked scheduled treatments using excel sheet.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Listened closely to customer complaints and responded appropriately to issues.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Education
High School Diploma -
Fernstudium
Frankfurt 05.2000 - 05.2003
Skills
Organization and Time Management
Excellent Communication
Teamwork and Collaboration
Decision Making
Attention to Detail
Customer Service
Training and Development
MS Office
Software
Certification
Certified - Leadership Training, Conrad Bali - 3 Days
Timeline
Certified - Wedding Specialist, AYANA Resort and Spa, BALI - 5 Days
08-2015
Certified - Solving the problem, AYANA Resort and Spa, BALI - 1 Day
10-2014
MICE & Wedding Operation Manager
Permanent
04.2014 - Current
Wedding Coordinator
Permanent
02.2012 - 03.2014
Certified - Leadership Training, Conrad Bali - 3 Days
10-2010
Spa Receptionist
Permanent
09.2004 - 01.2012
High School Diploma -
Fernstudium
05.2000 - 05.2003