Erdhianto Zaky Syaifurrahman
Technical Support Engineer Leader
DKI Jakarta
Summary
A Tech Enthusiast with specialization in solving complex technical problems and customer relationship management. Consistently & consecutively recognized as Best Technical Support in Keyence Indonesia. My engineering background shapes me with strong analytical edge, and my leadership background shapes me with managerial capabilities to ensure smooth operation across the teams.
Overview
8
8
years of professional experience
6
6
Certifications
4
4
Languages
Work History
Technical Support Engineer Leader
PT KEYENCE Indonesia
03.2024 - Current
- Managing a Technical Support team to deliver high-quality solutions, ensuring customer satisfaction and operational exellence.
- Providing on-site and remote assistance (Freshdesk, TeamViewer) to clients, ensuring timely resolution of software and hardware concerns.
- Mentoring junior & senior members of the team on best practices in issue resolution techniques.
- Act as strategic partner to sales teams, enabling faster deal closures through technical insights, demos, trial and after sales support.
Technical Support Engineer
PT KEYENCE Indonesia
03.2019 - 03.2024
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Work with local and expatriate sales teams to enhance company performances thorough technical activities
- Conducted and managed exhibition & seminar to boost sales performances
Internship - Reservoir Engineer
Star Energy Geothermal Ltd.
08.2018 - 12.2018
- Conducted research about 3D numerical model to investigate CaCO3 precipitation in Geothermal wellbore using Computer Modelling Group software
- Learned about advanced wellbore modelling and advanced fluid mechanics
- Analyzed downhole interpretation result to determine productive zone from the well
- Achievements/Tasks
Formation Evaluation Lecturer Assistant
Universitas Pembangunan Nasional "Veteran" Yogyakarta
03.2018 - 05.2018
- Assisted the lecturer to provided knowledge about basic logging tools in both Petroleum & Geothermal operations
- Provided knowledge about downhole interpretation in Geothermal (3G) and Petroleum (G&G) surveys
- Conducted extra-classes for student in 4th and 6th semester about formation assessment
- Achievements/Tasks
Internship - Operation Engineer
PT. Pertamina Geothermal Energy Area Kamojang
03.2017 - 04.2017
- Learned about basic process flow in Geothermal industry, basic P&ID, process diagram and surface facilities
- Daily check flow rate, wellhead pressure, and surface fluid sampling
- Maintained the work operation process in the field based on work safety principles
- Achievements/Tasks
Education
Petroleum Engineering
Universitas Pembangunan Nasional "Veteran" Yogyakarta
12.2018
Skills
Technical Troubleshooting
undefinedCertification
Basic Quantitative Interpretation Workshop - Pore Pressure Prediction for Safety Drilling Operation: An Integration Approach - Indonesia Brain Gain Association (09/2018)
ORGANIZATION
- Indonesia Geothermal Association UPN "V" Yogyakarta Student Chapter (12/2016 – 01/2018) President
- Student Council of Petroleum Engineering Department UPN "V" Yogyakarta (06/2015 – 05/2017) Staff of Art, Culture and Sports Division
- Minyak Funbike 2015 (11/2015) Project Manager
Awards
2nd Runner-up of IATMI Student Festival Paper Contest 2018 (05/2018) (Research title: “Evaluation of The Suitability of Camellia Sinensis & Carica Papaya as Fluid Loss Control Agent in Water Base Muds”), Paper Presentator at 8th INDO EBTKE Convention & Exhibition (09/2018) (Research title: “Hot Water Utilization of Wapsalit Geothermal Field, Buru Island for Open-pan System Salt Industry”), UPN Delegates at Gas Indonesia Summit & Exhibition (08/2018) (Selected as Student Delegates from UPN "Veteran" Yogyakarta to participate in Young Professional Days Program at Gas Indonesia Summit & Exhibition 2018, with full accommodation support), Paper Presentator at Mahadaya Mineral National Energy Competition (10/2018) (Research title: “Laboratory Study Development of SLS Surfactant for EOR Material in STK Field, West Java”), Selected Abstract for Poster Presentation at SPE Thermal Well Integrity and Symposium 2018 (11/2018) (Research title: “Casing Design Evaluation on Geothermal Well Considering Pressure & Temperature Effects in North Sumatera: A Case Study”)
Timeline
Technical Support Engineer Leader
PT KEYENCE Indonesia
03.2024 - Current
Phyton Data Engineering
06-2020
SQL Fundamentals
06-2020
Technical Support Engineer
PT KEYENCE Indonesia
03.2019 - 03.2024
Internship - Reservoir Engineer
Star Energy Geothermal Ltd.
08.2018 - 12.2018
Formation Evaluation Lecturer Assistant
Universitas Pembangunan Nasional "Veteran" Yogyakarta
03.2018 - 05.2018
Internship - Operation Engineer
PT. Pertamina Geothermal Energy Area Kamojang
03.2017 - 04.2017
Petroleum Engineering
Universitas Pembangunan Nasional "Veteran" Yogyakarta
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