Eric Esparza
Caldwell
Summary
Started at the bottom but quickly recognized by management for the strong work ethic and service to customers, was in turn, swiftly promoted to shift leader at Marcos Pizza. With proven expertise in team supervision, conflict resolution and customer satisfaction through effective problem-solving and streamlined operations. Skilled in cash handling and POS system operation, successfully training new employees and optimizing workflows to improve service efficiency.
Overview
2
2
years of professional experience
Work History
Shift Leader
Marcos Pizza
04.2024 - Current
- Supervised team members to ensure efficient shift operations and customer satisfaction.
- Managed inventory levels, placing orders to maintain stock of essential supplies.
- Resolved customer complaints promptly to enhance service experience.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Streamlined communication between team members, which helped in resolving issues more quickly.
Education
High School Diploma -
Pensacola Christian College
Pensacola, FL05-2024
Skills
- Team leadership
- Problem-solving
- Cash handling
- Training assistance
- Team supervision
- Conflict resolution
- POS system operation
- Assigning work
- Daily workflows
- Verbal and written communication
Languages
English
Native or Bilingual
Interests
- Music
- I enjoy helping others and giving back to the community
- Reading
- Video Gaming
Timeline
Shift Leader
Marcos Pizza
04.2024 - Current
High School Diploma -
Pensacola Christian College