Eric Morlan
Post Falls
Summary
Dynamic automotive technician with extensive experience at Les Schwab Tires, excelling in wheel alignment and customer service. Proven ability to enhance vehicle performance through critical diagnostics and effective communication. Recognized for mentoring junior staff and fostering supplier relationships, driving business growth and customer trust.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead Brake and Alignment Technician
Les Schwab Tires
09.2014 - Current
- Performed test drives on vehicles before inspection to assist with diagnosing problems and after inspection to confirm problem resolution.
- Demonstrated adaptability to changing technologies within the industry, staying up-to-date with training opportunities offered by manufacturers or employers.
- Maintained a clean working environment, adhering to company guidelines on cleanliness and safety protocols at all times.
- Improved overall vehicle performance with regular maintenance checks on steering systems and tire pressure levels.
- Explained alignment diagnostic results to customers and recommended best course of action.
- Enhanced vehicle alignment accuracy by conducting thorough inspections and adjustments.
- Interacted with customers to explain issues causing misalignment or damage to vehicle.
- Developed strong relationships with vendors to secure competitive pricing for parts required during repair processes.
- Provided exceptional customer service, addressing concerns or questions regarding vehicle maintenance needs effectively.
Lead Automotive Technician
Scotty's Auto Repair
09.2004 - 09.2014
- Enhanced vehicle performance by conducting thorough diagnostic tests and identifying necessary repairs.
- Contributed to business growth by actively promoting additional services during interactions with clients.
- Increased customer trust by providing accurate explanations of technical issues and offering appropriate solutions tailored to individual needs.
- Collaborated with service advisors to develop accurate repair estimates, resulting in transparent communication with clients.
- Mentored junior technicians in proper repair techniques, contributing to their professional growth within the industry.
- Developed strong relationships with suppliers, negotiating favorable pricing for parts and equipment purchases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Education
Associate of Arts - Automotive Technology
Big Bend Community College
Moses Lake, WA06-2004
Skills
- Critical thinking capacity
- Communication and interpersonal skills
- Steering systems
- Time management aptitude
- Wheel alignment expertise
- Customer service
- Problem-solving abilities
- Multitasking Abilities
- Team collaboration
Certification
Formerly ASE Master Certified
Timeline
Lead Brake and Alignment Technician
Les Schwab Tires
09.2014 - Current
Lead Automotive Technician
Scotty's Auto Repair
09.2004 - 09.2014
Associate of Arts - Automotive Technology
Big Bend Community College
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