Riley Wiesemann
Boise
Summary
Detail-oriented individual with exceptional communication and customer service skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
R1 Live Agent
Teleperformance
06.2024 - 11.2024
- Watch and moderate user live streams on a social media platform to ensure safety of platform and users in compliance with company content policies
- Managed daily workload via queue size
- Utilize company systems and software
- Informed clients of policies and procedures
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Barista
Dutch Bros Coffee
12.2020 - 04.2024
- Stocking and organizing supplies following company standards, ensuring things were in their proper place during the shift
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly processing their orders
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Front Desk Receptionist/Shift Lead
Emerald Street Kennels
04.2020 - 11.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Education
Bachelor of Science - Psychology
Idaho State University
Pocatello, IDBachelor of Science - Psychology
Boise State University
Boise, IDHigh School Diploma -
Sage International School of Boise
Boise, ID05-2021
Skills
- Organizational skills
- Relationship building
- Ensuring customer satisfaction
- Service support
- Order fulfillment
- Strong communication
- Resolving customer issues
- Attention to detail
- Adaptability and flexibility
- Problem-solving skills
- Positive attitude
- Inventory
Timeline
R1 Live Agent
Teleperformance
06.2024 - 11.2024
Barista
Dutch Bros Coffee
12.2020 - 04.2024
Front Desk Receptionist/Shift Lead
Emerald Street Kennels
04.2020 - 11.2020
Bachelor of Science - Psychology
Idaho State University
Bachelor of Science - Psychology
Boise State University
High School Diploma -
Sage International School of Boise
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