Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Erica Whelan

Meridian

Summary

Experienced and results-focused Program and Project Manager with over 7 years of leading complex cybersecurity projects across different industries. Strong background in strategic planning, team leadership, and managing risk, with a solid track record of delivering secure and compliant solutions. Known for aligning projects with business goals, improving security posture, and driving digital transformation. Comfortable working in fast-paced environments and collaborating with cross-functional teams, clients, and vendors to get things done. Reliable, adaptable, and always focused on achieving meaningful results.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Project Manager/Program Manager

NCC Group
06.2021 - Current
  • Managing a portfolio of 70+ projects from initiation to completion, encompassing Payments Compliance (PCI, SSF, P2PE, penetration testing), Government and Regulatory Compliance (FedRAMP, CMMC, FISMA, NIST), Data Privacy (HIPAA, HITRUST) and Cybersecurity Reviews - ensuring cross-functional coordination, risk mitigation, and alignment with industry standards.
  • Collaborate with the team director to lead the CMS (Center for Medicare & Medicaid Services) Program, overseeing project planning, execution, and stakeholder engagement across 13 clients, with the program growing year to year.
  • Maintained schedules to meet key milestones at every project phase.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
  • Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
  • Mentored junior project managers and team members to enhance their skills and career growth to contribute to the NA PPM program.
  • Evaluated employee performance and conveyed constructive feedback for improvements
  • Defined clear objectives and targets for team members to meet organizational goals


Project Manager

NCC Group
06.2019 - 06.2021
  • Responsible for the coordinated management of 70+ customers (including the nation’s top 2 financial processors) and hundreds of projects toward strategic business and customer objectives
  • Organize and drive major projects through the full project lifecycle – From initial engagement, fieldwork, deliverable development, and delivery to client
  • Effectively apply methodology, enforce project standards, and minimize exposure and risk during project duration
  • Collaborate with Operations Team and Directors to update and streamline current internal processes and procedures
  • Step in as lead on team in absence of Program Manager
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.

Project Coordinator

Payment Software Company (PSC), Part of NCC Group
06.2018 - 06.2019
  • Organize and drive major projects through the full project lifecycle – From initial engagement, fieldwork, deliverable development, and delivery to client
  • Responsible for the coordinated management of up to 100 projects throughout the year toward strategic business and customer objectives
  • Define project scope, timeline, budget, and deliverables that support business goals
  • Create and execute project assessments and revise to meet customers changing needs and requirements
  • Identify resources and manage day-to-day operational aspects of project and scope
  • Effectively apply methodology, enforce project standards, and minimize exposure and risk during project duration
  • Manage ASV Scanning program setup and renewals for customers

Business Operations Administrator

Payment Software Company (PSC)
06.2015 - 06.2018
  • Work with Human Resources to onboard employees across the States for new hires; organized the onboarding process for new hires; book hotels and airfare for employees
  • Process company timesheets and expenses on a weekly basis – Sending reports to payroll and expenses into accounting for reimbursement
  • Accounts Payable – Manage Vendors and enter bills into accounting
  • Manage company and employee licenses – Purchasing new licenses as needed and renewing on a yearly basis
  • Organize yearly companywide training – Booking venue, restaurants, organizing travel and creating agenda
  • Assist Project Managers with Project Life Cycle – Creating projects into timecard systems, creating customer portals, managing QA and chase reports, sending out certificates of completion to customers
  • Assist Partners – Scheduling meetings and booking travel
  • Administrator Duties – Office orders, answering phones, filing and purchasing equipment

Education

BS - Business Administration Management

San Jose State University
05.2012

Certificate of Completion - Cosmetology

San Jose City College
12.2013

Skills

  • Program Management
  • Project Planning
  • Schedule Management
  • Resource Allocation
  • Project Management
  • Project Tracking
  • People Management
  • Multitasking Abilities

Certification

  • PMP - Project Management Professional

Timeline

Senior Project Manager/Program Manager

NCC Group
06.2021 - Current

Project Manager

NCC Group
06.2019 - 06.2021

Project Coordinator

Payment Software Company (PSC), Part of NCC Group
06.2018 - 06.2019

Business Operations Administrator

Payment Software Company (PSC)
06.2015 - 06.2018

Certificate of Completion - Cosmetology

San Jose City College

BS - Business Administration Management

San Jose State University

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Erica Whelan