Erico Irwan
Jakarta
Summary
Seasoned Service Manager bringin 8 years of Wind Power Industry experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
19
19
years of professional experience
Work History
Service Operations Manager
Siemens Gamesa Renewable Energy
01.2017 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Ensured regulatory compliance by staying up-to-date on industry standards and consistently updating company policies accordingly.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Met with customers to discuss service needs and offer available solutions.
- Collaborated with cross-functional teams to develop strategies for improving overall business performance.
- Delivered excellent customer service experiences through regular feedback collection, analysis, and action planning based on client needs.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Improved service operations efficiency by implementing standardized processes and procedures.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reported issues to higher management with great detail.
- Negotiated with vendors to secure best prices for parts and supplies.
- Delivered services to customer locations within specific timeframes.
- Demonstrated leadership skills in managing projects from concept to completion.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained strong leadership skills by managing projects from start to finish.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Senior Project Engineer
PT Smart Tbk
02.2011 - 12.2016
- Delivered public presentations to provide plans and updates on projects.
- Analyzed and interpreted customer requirements to develop engineering solutions.
- Assessed scope and requirements to assist with project design determinations.
- Verified construction documentation to meet client requirements and vision.
- Determined and scheduled priorities as required to progress engineering work.
- Adhered to timelines to meet quality assurance targets.
- Collaborated with cross-functional teams for seamless integration of various components in large-scale engineering projects.
- Monitored metrics during project execution to maintain compliance with planned costs.
- Developed accurate technical drawings to direct successful engineering projects.
- Developed comprehensive engineering documents for all projects.
- Monitored and evaluated engineering performance to recommend improvements.
- Oversaw worksite construction to coordinate with supervisors and guide projects.
- Reviewed contractor proposals to determine favorable partnerships for on-time and under-budget project completion.
- Maintained records for each project and engineering discipline.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
- Assessed impact of modification requests for ongoing projects.
- Reviewed progress controls for project quality assurance.
- Conducted technical evaluations of engineering designs and test results.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
- Identified technical risks within managed projects.
- Documented and developed engineering procedures and processes.
- Collaborated with other departments to facilitate successful project completion.
- Managed procurement processes to obtain necessary resources in a timely manner while maintaining strict compliance with company policies and industry regulations.
- Developed high-quality engineering designs and plans to meet industry standards.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Delivered concise instructions to technical team to maintain quality control.
- Gained strong leadership skills by managing projects from start to finish.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Project Coordinator
Steadfast Marine
01.2010 - 11.2011
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Facilitated workshops to collect project requirements and user feedback.
- Monitored project progress, identified risks and took corrective action as needed.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Reported regularly to managers on project budget, progress, and technical problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Electrical Project Engineer
Indonesia Chemical Alumina
10.2008 - 10.2010
- Leveraged mastery of AutoCAD Electrical Toolset to develop and document electrical schematics.
- Evaluated project scope to estimate costs and set timelines for project delivery.
- Monitored installation and operations to consistently meet rigorous customer requirements.
- Estimated project costs and resource allocation to forecast budget requirements and monitor adherence.
- Designed electrical products and systems based on client briefs.
- Conducted site inspections to verify adherence to regulatory standards and codes, maintaining a strong compliance record throughout all projects.
- Calibrated and repaired existing systems to maintain functionality.
- Rendered technical drawings and electrical systems specifications exceeding company standards.
- Applied principles of electrical theory to advance and improve product development and efficiency.
- Inspected and performed validation testing for designed systems and third-party installations.
- Utilized various electrical tools and equipment to diagnose and troubleshoot electrical problems.
- Initiated project management knowledge study and subsequently standardized project management practices.
- Implemented quality control measures throughout all stages of projects, resulting in consistently high-quality deliverables for clients.
- Analyzed and documented test results to comply with industry standards.
- Evaluated electrical installations and systems to isolate faults and implement corrective actions.
- Reduced electrical construction hazards with upgraded safety policies and stringent enforcement.
- Supervised construction and pre-commissioning of electrical rooms and substations.
- Collaborated with cross-functional teams for seamless integration of electrical components into overall project design.
- Coordinated with construction teams to resolve any onsite issues promptly, minimizing delays or disruptions in project timelines.
- Implemented and approved design control procedures for electrical development in accordance with regulatory guidelines.
- Performed maintenance procedures and repairs on existing electrical products and systems.
- Evaluated vendor proposals, ensuring the selection of cost-effective materials and equipment to support project goals.
- Identified specific cables, fuses and circuit breakers required for assigned installations.
- Increased safety standards by conducting thorough risk assessments for each project phase.
- Retested electrical products and systems to determine effect of modifications.
- Proposed electrical product and system modifications to improve quality and efficiency.
- Coordinated with vendors to identify and procure appropriate equipment necessary for project completion.
- Managed subcontractor relationships, ensuring timely delivery of services and alignment with project objectives.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained strong leadership skills by managing projects from start to finish.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Prepared detailed reports on electrical systems and components for project review.
- Performed in-depth electrical acceptance testing of completed hardware.
- Improved methods for measurement, documentation, and work flow management.
- Delivered projects on time and within budget by closely monitoring progress and adjusting plans as needed.
Project Engineer
Sritrang Group
03.2005 - 05.2008
- Developed comprehensive engineering documents for all projects.
- Recommended improvements for design, construction means and materials based on field or changing conditions.
- Performed constructability reviews of construction bid documents for coordination purposes.
- Verified construction documentation to meet client requirements and vision.
- Conducted technical evaluations of engineering designs and test results.
- Ensured quality control for all aspects of the project, reducing defects and rework.
- Developed high-quality engineering designs and plans to meet industry standards.
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
- Reviewed contractor proposals to determine favorable partnerships for on-time and under-budget project completion.
- Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Delivered concise instructions to technical team to maintain quality control.
- Identified technical risks within managed projects.
- Maintained records for each project and engineering discipline.
- Reviewed progress controls for project quality assurance.
Education
Bachelor Degree - Electrical Engineering
Tanjungpura University
Jakarta, Indonesia08.2003
Skills
- Advertising Campaign Development
- Team Collaboration
- Logistics
- Service Documentation
- Preventive Maintenance
- Incident Management
- Technical Troubleshooting
- Team Collaboration and Leadership
- Leadership Development
- Service Delivery Optimization
- Service Delivery
- Performance Improvements
- Customer Relations
- Project Planning
- Management Team Building
- Goal Setting
- Performance Improvement
- Estimating and Quoting
- Quality Control
- Supply Ordering
- Team building
- Budget Control
- Task Delegation
- Teamwork and Collaboration
Timeline
Service Operations Manager
Siemens Gamesa Renewable Energy
01.2017 - Current
Senior Project Engineer
PT Smart Tbk
02.2011 - 12.2016
Project Coordinator
Steadfast Marine
01.2010 - 11.2011
Electrical Project Engineer
Indonesia Chemical Alumina
10.2008 - 10.2010
Project Engineer
Sritrang Group
03.2005 - 05.2008
Bachelor Degree - Electrical Engineering
Tanjungpura University
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