Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Rosenwinkel

Moscow

Summary

Dynamic leader with a proven track record at Maurices, enhancing team performance and customer satisfaction through effective employee engagement and exceptional customer service. Skilled in operations management and problem-solving. Known for strong communication and leadership, I excel in fast-paced environments, driving team success and organizational growth.

Overview

12
12
years of professional experience

Work History

Store Leader

Maurices
03.2024 - Current
  • Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
  • Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
  • Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
  • Boosted brand awareness through creative and multifaceted marketing strategies.
  • Evaluated market trends and competitor activities; adapted strategies accordingly to maintain a competitive edge in the industry.
  • Involved associates in decision-making processes to empower team and drive continued successes.
  • Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities.
  • Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
  • Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
  • Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
  • Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
  • Elevated team performance with motivational approach and excellent training abilities.
  • Established open communication channels with employees to encourage feedback sharing and improve team dynamics.
  • Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
  • Achieved sales targets consistently by motivating team members and creating a positive work environment.
  • Planned optimal workflow through successful scheduling and task delegation.
  • Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
  • Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
  • Developed strong customer relationships by delivering exceptional service and personalized attention.
  • Enhanced employee performance by conducting regular training sessions and providing constructive feedback.
  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
  • Managed efficient cash register operations.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

PT Manager

Maurices
09.2022 - 03.2023
  • Streamlined operations by implementing efficient workflows and optimizing team productivity.
  • Managed daily activities to ensure smooth functioning of department and achievement of organizational goals.
  • Oversaw recruitment processes, ensuring alignment with company objectives and cultural fit.
  • Improved workplace efficiency by delegating tasks effectively and monitoring progress.
  • Strengthened client relationships by addressing concerns and delivering exceptional service.
  • Boosted team morale by recognizing achievements and fostering an inclusive environment.
  • Improved customer satisfaction by responding promptly to escalated issues and providing resolutions.
  • Conducted performance evaluations to identify strengths and areas for improvement among team members.
  • Collaborated with senior leadership to develop policies and align operations with business goals.
  • Led team meetings to communicate objectives, review progress, and resolve challenges effectively.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

PT Fashion Stylist

Maurices
03.2022 - 09.2022
  • Created personalized fashion looks for clients, enhancing their personal style and confidence.
  • Assisted clients in selecting wardrobe pieces to achieve a cohesive and stylish appearance.
  • Improved client satisfaction by offering tailored fashion advice and styling tips.
  • Coordinated outfits for fashion shows and events to showcase the latest trends.
  • Developed strong relationships with clients to understand their fashion preferences and needs.
  • Researched current fashion trends to provide up-to-date styling recommendations.
  • Selected appropriate accessories to complement outfits and enhance overall look.
  • Improved visual merchandising by arranging displays that highlighted key fashion pieces.
  • Curated wardrobe options for clients, helping them make informed fashion choices.
  • Assisted in organizing fashion events, contributing to successful and memorable experiences.
  • Enhanced client experience by providing personalized shopping assistance and advice.
  • Built a loyal clientele through exceptional customer service, consistent follow-up, and tailored communication strategies.
  • Improved client confidence through transformative makeovers that considered body shape analysis techniques as well as color theory principles.
  • Created impactful visual merchandising displays that attracted customers and increased foot traffic in retail stores.
  • Identified and sourced garments, footwear and accessories to create dynamic and fashion-forward styles.
  • Merchandised store inventory in seasonal and brand displays.
  • Participated in team meetings and staff training sessions.

Sales Associate

Bath and Body Works
10.2021 - 03.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Hair Stylist/ Front Desk Associate

AVEDA Salon
01.2017 - 09.2021
  • Created personalized styles for clients, enhancing customer satisfaction with tailored consultations.
  • Improved salon efficiency by organizing appointment schedules and managing client flow.
  • Provided expert advice on hair care products, boosting sales of recommended items.
  • Enhanced client experience by staying updated with current styling trends and techniques.
  • Delivered exceptional service to build strong client relationships and encourage repeat visits.
  • Maintained clean and organized workstations to promote a professional salon environment.
  • Recommended appropriate styling solutions for various hair types, ensuring optimal results.
  • Collaborated with team members to host promotional events, attracting new clientele.
  • Increased client retention with personalized follow-up appointments and care instructions.
  • Conducted consultations to understand client preferences and deliver customized looks.
  • Assisted in inventory management to ensure availability of essential salon products.
  • Promoted salon services through social media platforms, reaching a broader audience.
  • Attended workshops to enhance skills and incorporate innovative techniques.
  • Supported salon operations by handling customer inquiries and appointment bookings.
  • Built a loyal client base by delivering consistent, high-quality styling.
  • Encouraged product sales by demonstrating effective usage techniques to clients.
  • Enhanced salon reputation by maintaining a friendly and professional demeanor.
  • Implemented feedback mechanisms to improve client satisfaction and service delivery.
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Processed payments, entering sales in register for prompt customer service.
  • Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.

Grocery ( Float Employee )

H-E-B Grocery
12.2016 - 01.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.

Barista

Starbucks
01.2016 - 12.2016
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Fraud Analyst

CBE/ Verizon
06.2015 - 01.2016
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
  • Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
  • Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
  • Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
  • Produced detailed reports of fraud investigations and presented findings to senior management.
  • Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Improved overall efficiency in fraud analysis by streamlining processes and optimizing tools used for data analysis.
  • Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
  • Identified emerging fraud trends by conducting regular market research and staying updated on industry best practices.
  • Streamlined communication channels between internal departments, enabling swift action to be taken in response to potential fraud risks.
  • Provided training to new team members on fraud detection techniques, enhancing their ability to identify potential threats quickly and accurately.
  • Developed customized reports for senior management, highlighting key trends and insights on fraud-related issues.
  • Facilitated information sharing among team members through regular meetings and discussions, fostering a collaborative work environment focused on continuous improvement.
  • Increased customer trust and confidence by effectively communicating fraud investigation outcomes.
  • Identified significant fraud trends through meticulous data analysis, contributing to strategic adjustments in fraud prevention tactics.
  • Conducted thorough investigations into suspicious account activity, leading to identification and mitigation of potential fraud.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
  • Conducted research and interviews with relevant stakeholders to gather evidence and build case files.

Night Crew Stocker

Michaels Arts and Crafts
01.2015 - 06.2015
  • Expedited restocking efforts during peak seasons or high-demand periods, ensuring adequate product availability for customers at all times.
  • Streamlined stocking processes, implementing efficient techniques for timely completion of assigned tasks.
  • Supported store operations by unloading deliveries, organizing backroom storage areas, and maintaining proper rotation of products.
  • Kept current with product knowledge, staying informed on new offerings and discontinued items to provide accurate information to customers as needed.

Cashier

Rudy's "Country Store" and Bar-B-Q
09.2012 - 09.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.

Education

Hair Stylist Certification - Hair Stylist

Aveda Institute
San Antonio, TX
2018

Canyon High School
New Braunfels, TX
05.2012

Skills

  • Employee engagement
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Friendly and positive
  • Team building and leadership
  • Customer experience management
  • Cash management
  • Work Planning and Prioritization
  • Conflict resolution
  • Employee training
  • Operations management
  • Team development
  • Documentation and reporting
  • Recruiting and hiring
  • Inventory management
  • Scheduling coordination
  • Delegating work
  • Bank and safe deposits
  • Performance reviews
  • Policies and procedures
  • Leading staff meetings
  • KPI tracking
  • Employee coaching
  • Teamwork and collaboration
  • Honest and dependable
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Strong communication and interpersonal skills
  • Multitasking
  • Adaptable and flexible

Timeline

Store Leader

Maurices
03.2024 - Current

PT Manager

Maurices
09.2022 - 03.2023

PT Fashion Stylist

Maurices
03.2022 - 09.2022

Sales Associate

Bath and Body Works
10.2021 - 03.2022

Hair Stylist/ Front Desk Associate

AVEDA Salon
01.2017 - 09.2021

Grocery ( Float Employee )

H-E-B Grocery
12.2016 - 01.2017

Barista

Starbucks
01.2016 - 12.2016

Fraud Analyst

CBE/ Verizon
06.2015 - 01.2016

Night Crew Stocker

Michaels Arts and Crafts
01.2015 - 06.2015

Cashier

Rudy's "Country Store" and Bar-B-Q
09.2012 - 09.2013

Hair Stylist Certification - Hair Stylist

Aveda Institute

Canyon High School

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Erika Rosenwinkel