Erika Walker
Coeur d'Alene
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Shop Caretaker
Angies Groomingdales
08.2025 - Current
- Supervised daily care routines for diverse animals, ensuring optimal health and well-being.
- Monitored animal behavior and reported changes to management, contributing to improved care strategies..
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Sales Associate
Vintage Stock
08.2024 - 12.2025
- Assisted customers in locating merchandise and provided product recommendations.
- Maintained store organization and visual merchandising standards.
- Trained new sales associates on customer service protocols and sales techniques.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Intern
Robinson Financial Services
01.2023 - 04.2025
- Sorted and organized files, spreadsheets, and reports.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Contributed to positive work environment by actively participating in team-building activities.
Education
Idaho Connects Online School
Garden City, IDSkills
- Customer service
- Teamwork and collaboration
- Quick learner
- Time management
- Cleaning protocols
- Patience and tolerance
Timeline
Shop Caretaker
Angies Groomingdales
08.2025 - Current
Sales Associate
Vintage Stock
08.2024 - 12.2025
Intern
Robinson Financial Services
01.2023 - 04.2025
Idaho Connects Online School