Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
ERIKA WIDYANTI

ERIKA WIDYANTI

Supervisor Of Medical Check Up, Medical Administration And Insurance Unit
Jakarta,DKI Jakarta

Summary

Dynamic healthcare professional with extensive experience at Medistra Hospital, excelling in staff management and operations. Proven track record in process improvement, enhancing patient satisfaction through effective communication and strategic planning. Recognized for implementing quality control measures that significantly boosted operational efficiency and team productivity. Committed to fostering a collaborative and inclusive work environment.

Overview

17
17
years of professional experience
2
2
Languages

Work History

Supervisor

Medistra Hospital
01.2025 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.

Head of Outpatient Department

Medistra Hospital
02.2023 - 12.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Resident Medical Officer

Medistra Hospital
07.2008 - 01.2023
  • Educated patients about procedures, conditions and medications.
  • Collected information about patient histories, current conditions and vital statistics to make accurate determinations about conditions.
  • Prevented medical errors through vigilant attention to detail and strict adherence to established guidelines.
  • Provided on-call support for urgent situations, addressing emergencies promptly and skillfully.
  • Wrote and updated patient prescriptions.
  • Provided routine and emergency medical care to patients.
  • Maintained medical records accurately, ensuring proper documentation for future reference and continuity of care.
  • Exhibited strong leadership skills while supervising junior residents, offering guidance towards professional growth and development.
  • Managed time efficiently while balancing multiple responsibilities including administrative tasks, direct patient care, and professional development activities.
  • Improved patient outcomes by providing accurate diagnoses and developing comprehensive treatment plans.
  • Enhanced patient satisfaction with efficient and empathetic communication during consultations.
  • Conducted thorough physical examinations to identify underlying health issues or concerns that may require further investigation.
  • Managed complex cases effectively by consulting with specialists and coordinating appropriate referrals.
  • Educated patients on preventative measures, fostering a culture of health promotion within the community.
  • Contributed to research efforts, participating in clinical trials and data collection for improved patient outcomes.
  • Collaborated with pharmacists to review prescriptions for safety concerns, minimizing adverse drug interactions.
  • Contributed toward hospital-wide quality improvement initiatives aimed at enhancing overall patient experience and satisfaction.
  • Developed trusting relationships with patients by listening attentively to their concerns and addressing them promptly.
  • Streamlined hospital processes by collaborating with interdisciplinary healthcare teams to ensure timely patient care.
  • Designed treatment protocols tailored to individual needs, resulting in personalized care plans that optimize wellness goals.
  • Kept abreast of industry advancements, attending conferences and workshops to enhance professional knowledge continually.
  • Facilitated smooth transitions between healthcare providers during handovers by clearly communicating pertinent information about patients'' status.
  • Assisted senior physicians and surgeons during assessments, examinations and surgical interventions.
  • Monitored patient progress and adjusted treatments accordingly.
  • Confirmed consistent and accurate medical recordkeeping practices.
  • Improved patient outcomes and delivery of care through improved clinical quality processes.
  • Entered and scanned patient history, current medical conditions and medications into novel EHR system.
  • Applied continuous process improvement strategies to enhance case management, programs and clinical management.
  • Collected, recorded and maintained patient medical history, reports and examination results.
  • Monitored patients' conditions and progress to reevaluate treatment.

Education

Fellowship - Healthcare Management

International Society For Quality in Health Care
08.2024

Medical Doctor - Healthcare

Gadjah Mada University
Yogyakarta
12.2007

Skills

Staff management

Software

Excel, Word

Timeline

Supervisor

Medistra Hospital
01.2025 - Current

Head of Outpatient Department

Medistra Hospital
02.2023 - 12.2024

Resident Medical Officer

Medistra Hospital
07.2008 - 01.2023

Fellowship - Healthcare Management

International Society For Quality in Health Care

Medical Doctor - Healthcare

Gadjah Mada University

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ERIKA WIDYANTISupervisor Of Medical Check Up, Medical Administration And Insurance Unit