Erin Kay
Rathdrum
Summary
Responsible evening store manager with experience in customer service, conflict resolution, and effective communication, driving operational efficiency, and enhancing customer satisfaction. Dedicated to serving all people while looking out for the company's best interests.
Overview
2
2
years of professional experience
Work History
Evening Store Manager
Super 1 Foods
Rathdrum
08.2025 - 02.2026
- Managed evening store operations at my scheduled times and ensured efficient workflow.
- Organized merchandise displays to enhance product visibility.
- Monitored inventory levels, and coordinated restocking efforts for the evenings.
- Enforced store policies and procedures for compliance and safety.
- Assisted customers with inquiries and resolved complaints effectively.
- Conducted daily store operations, including closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Managed employees, which included conflict resolution, building a positive culture among coworker relations, assigning appropriate work for individuals based on their strengths and weaknesses, and respectfully keeping employees accountable to the company's policies.
- Assisted customers with product inquiries and store navigation.
- Strived to operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Issued refunds and changes due to customers.
- Strived to delivered high level of customer service to patrons using active listening and engagement skills.
- Worked to memorize produce codes for more efficient and fast service.
Cashier
Super 1 Foods
Rathdrum
08.2024 - 08.2025
- Processed customer transactions accurately and efficiently at Super 1 Foods.
- Greeted customers and answered any questions they had about store's products and services.
- Worked to process customer payments quickly and returned exact change and receipts.
- Worked to deliver high level of customer service to patrons using active listening and engagement skills.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Worked to maintain cleanliness of checkout area including countertops, registers, windowsills and floors.
- Worked to ensure accuracy in processing transactions by double-checking amounts and providing correct change to customers.
- Worked closely with front-end staff to assist customers.
- Built and maintained productive relationships with employees.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations and product information.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Education
Master of Arts - Biblical Studies
The Master's University
CaliforniaSkills
- Customer service
- Conflict resolution
- Team leadership
- Visual merchandising
- Inventory management
- Cash handling
- Effective communication
- Problem solving
- Store operations oversight
- Accurate money handling
- Staff management
- Documentation and reporting
- Friendly and positive
- Team motivation
- Strategic thinker
- Operational efficiency
References
References available upon request.
Timeline
Evening Store Manager
Super 1 Foods
08.2025 - 02.2026
Cashier
Super 1 Foods
08.2024 - 08.2025
Master of Arts - Biblical Studies
The Master's University