Erin Mason
Nampa,ID
Summary
Deadline-driven Night Auditor offering 4 -year career history of reliability and quality performance. Operates well in busy environments and maintains calm under pressure. Meticulous eye for detail and personable demeanor.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
Work History
Night Auditor/Hotel Front Desk Clerk
Holiday Inn Express Hotel Suites
06.2021 - Current
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered phone within 2 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
Travel Agent
Sykes
09.2018 - 10.2020
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Updated and maintained customer databases to increase customer retention.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
Janitorial Staff
Idaho Vision care
01.2005 - 06.2013
- Checked in and stocked inventory throughout facility.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Kept building spaces premises clean inside and outside.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Education
Criminal Justice
College of Western Idaho
Nampa, Idaho05.2013
Skills
- Computer
- Communication
- Teamwork
- Self-Motivated
- Flexibility
- Time Management
- Clerical duties
- Balancing accounts
- Tracking expenses
- Transaction auditing
- Staff training
- Teamwork and collaboration
Timeline
Night Auditor/Hotel Front Desk Clerk
Holiday Inn Express Hotel Suites
06.2021 - Current
Travel Agent
Sykes
09.2018 - 10.2020
Janitorial Staff
Idaho Vision care
01.2005 - 06.2013
Criminal Justice
College of Western Idaho