Summary
Overview
Work History
Education
Skills
Timeline
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Erin Murray

NAMPA

Summary

A proven track record, excelling in client support and staff skill enhancement. Recognized for resolving customer concerns swiftly, fostering loyalty, and maintaining a pristine environment. Adept at creative solution development, ensuring operational efficiency and a welcoming atmosphere for all clients.

Overview

10
10
years of professional experience

Work History

Salon Manager

Salon Elevation
01.2024 - 04.2025
  • Managed daily salon operations, ensuring efficient workflow and client satisfaction.
  • Coordinated schedules for stylists, optimizing appointment bookings to maximize revenue.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Maintained general appointment calendar and set shift schedules.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Handled employee scheduling and coverage needs during business hours.
  • Maintained clean and inviting salon atmosphere, complying with health and safety standards to ensure client well-being.

Optician

Jensen Eye Associates
08.2022 - 03.2023
  • Assisted patients in selecting appropriate eyewear based on lifestyle and prescription needs.
  • Conducted preliminary eye tests to ensure accurate lens fitting and prescription verification.
  • Educated patients on proper eyewear care and maintenance procedures to enhance product longevity.
  • Maintained inventory of optical products, ensuring optimal stock levels for customer demands.
  • Resolved customer inquiries and concerns, enhancing overall satisfaction with services provided.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.

Bank Teller

Bank of the West
05.2015 - 05.2017
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and account management.
  • Assisted customers with inquiries regarding banking services and account information, enhancing overall client satisfaction.
  • Maintained up-to-date knowledge of bank products, fostering informed recommendations to clients on financial solutions.
  • Collaborated with team members to streamline operations, reducing wait times for customers during peak hours.
  • Reconciled cash drawer and resolved discrepancies.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.

Education

High School Diploma -

Skyview High School
Nampa, ID
05-2002

Skills

  • Client support
  • Staff skill enhancement
  • Effective problem-solving skills
  • Creative solution development
  • Scheduling
  • Cleanliness and sanitation
  • Client relations
  • Staff motivator
  • Commitment to quality and service
  • Customer friendly
  • Inventory management
  • Product sales

Timeline

Salon Manager

Salon Elevation
01.2024 - 04.2025

Optician

Jensen Eye Associates
08.2022 - 03.2023

Bank Teller

Bank of the West
05.2015 - 05.2017

High School Diploma -

Skyview High School

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Erin Murray