Erin Willets
Nampa
Summary
Detail-oriented processor with over 3 years of experience in submitting insurance authorizations and meticulously reviewing documentation to ensure medical necessity. Proven ability to navigate complex insurance processes while ensuring patient satisfaction. Adept at streamlining workflows to enhance efficiency and improve patient outcomes.
Overview
15
15
years of professional experience
Work History
Processor
Tandem Diabetes Care Inc.
02.2022 - Current
- Supported team members in their tasks, contributing to overall team success.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Received and reviewed incoming documents and materials.
- Submit insurance authorizations for insurances that required via different portals
- Helped streamline new Tomorrow Health process
Customer Technical Support
Tandem Diabetes Care Inc.
12.2020 - 02.2022
- Responded to customer technical support complaints via phone and email, addressing needs in real-time.
- Improved customer satisfaction by providing detailed technical support and addressing specific needs.
- Provided exceptional customer support, resolving technical issues quickly and effectively for patients.
- Provided technical support to end-users, addressing issues promptly and maintaining a high level of customer satisfaction.
Residential Technician
LIFE Inc
10.2019 - 02.2020
- Customized weekly schedules
- Coached residents through activities of daily living (ADL's)
- Assisted in administration of medications and worked with pharmacy to replenish medications.
- Prepared meals for residents and performing grocery shopping duties.
- Helped residents with grooming, bathing, dressing and feeding.
Medical Biller
Risarc Consulting Firm
05.2019 - 10.2019
- Correct previously denied claims and resubmit
- Pull medical records
- Appeal correspondence
- Insurance/Medi-cal eligibility
Caregiver & Personal Assistant
Haggerty Family
10.2015 - 08.2019
- Providing transportation to all necessary appointments.
- Observed patient closely per doctor's orders
- Filing and taking care of all financial obligations.
CNA (Certified Nursing Assistant)
Marquis at Shaw Mountain
09.2014 - 01.2015
- Gathered information about residents to provide extraordinary care
- Acquired patient vitals to detect any deviation from previous days.
- Execute daily personal hygiene to all patients
Project Coordinator
All American Publishing
09.2010 - 08.2011
- Implemented strategic marketing strategies by promoting sports calendars to local businesses
- Explained advertising benefits in order to help persuade them to support local schools
Education
Certification - Medical Billing And Coding; Medical Terminology
Burbank Adult School
Burbank, CA04.2019
CNA Certification - undefined
College Of Western Idaho
Boise, ID12.2013
Diploma - undefined
Timberline High School
Boise, ID05.2006
Skills
- 10 Key by touch
- Attention to detail
- Excel
- Multi-task
- Time management
- EPIC
- Coding CPT, ICD-10, HCPCS
- Medical Terminology
- Communication
- Excellent customer service
- Problem solving
- Teamwork and collaboration
- Document review
- Outlook
Timeline
Processor
Tandem Diabetes Care Inc.
02.2022 - Current
Customer Technical Support
Tandem Diabetes Care Inc.
12.2020 - 02.2022
Residential Technician
LIFE Inc
10.2019 - 02.2020
Medical Biller
Risarc Consulting Firm
05.2019 - 10.2019
Caregiver & Personal Assistant
Haggerty Family
10.2015 - 08.2019
CNA (Certified Nursing Assistant)
Marquis at Shaw Mountain
09.2014 - 01.2015
Project Coordinator
All American Publishing
09.2010 - 08.2011
CNA Certification - undefined
College Of Western Idaho
Diploma - undefined
Timberline High School
Certification - Medical Billing And Coding; Medical Terminology
Burbank Adult School
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