Erina Nainggolan

Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings

• Responded to customer requests for products, services, and company information.
• Identified and resolved discrepancies and errors in customer accounts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled calls, WA and email efficiently
• Make Insurance quotations/placements for MV, Cargo, Property, and Personal Accident businesses
• Receive claim submissions and process them to the relevant section
• Make a report
• Upload insurance policy to system

Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings

• Responded to customer requests for products, services, and company information.
• Identified and resolved discrepancies and errors in customer accounts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled calls, WA and email efficiently
• Make Insurance quotations/placements for MV, Cargo, Property, and Personal Accident businesses
• Receive claim submissions and process them to the relevant section
• Upload insurance policy to system
• Make a report

Liaison Officer for Health Insurance:

Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.

• Make a visit to the client company every week according to schedule
• Managed approximately 30 incoming calls, WA and emails per day from customers.
• Receive health claim documents and process them to the relevant departments
• Process Endorsement
• Coordination with clients regarding claim documents

Claims Process for General Insurance:

Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.

• Process claim General Insurance: Travel insurance, Movable All Risk, Asuransi Kerugian (Kehilangan dan Kerusakan barang/pembelian melalui aplikasi online), Asuransi Kredit Macet, Personal Accident)
• Identified and reported potential fraud or abuse related to claims to protect system's integrity.
• Make a daily and monthly report
• Coordination with clients regarding claim documents

Provided quality customer service to earn satisfaction ratings of 99%

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled email dan call efficiently
• Coordination with clients regarding claim documents
• Receive health claim documents from customers and process them to the relevant departments.
• Make a daily and monthly report