Erin Roach
Post Falls
Summary
Detail-oriented Customer Service Professional with over 8 years of experience across front desk, medical, office, and hospitality sectors. Recognized for exceptional communication skills, strong organizational abilities, and effective problem-solving in fast-paced environments. Proficient in managing high-volume operations, including phone handling, scheduling, data entry, and customer relations. Committed to contributing to a stable office role while pursuing growth and development opportunities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Taphouse Unchained
11.2025 - Current
- Provide attentive, high-quality service in a fast-paced taproom environment
- Manage POS transactions, cash handling, and tabs accurately
- Maintain strong menu and beverage knowledge to guide guest choices
- Balance volume, teamwork, and professionalism during peak hours
Server
Applebee’s
12.2024 - 11.2025
- Delivered consistent, high-quality customer service in a high-volume restaurant
- Handled POS transactions and cash accurately
- Balanced multiple priorities while maintaining professionalism
Optical Technician
Kootenai Vision Center
09.2024 - 12.2024
- Updated patient medical histories and completed pre- and post-exam testing
- Scheduled appointments and assisted with eyewear and contact orders
- Supported doctors, opticians, and front desk staff as needed
- Maintained HIPAA compliance and accurate patient records
Customer Service Representative
Bill’s Heating & Air Conditioning
04.2024 - 08.2024
- Answered high-volume phone calls and routed inquiries appropriately
- Scheduled and dispatched service appointments
- Acted as a communication hub between customers and departments
Receptionist
Orthopedic Sports Institute
07.2020 - 04.2021
- Checked patients in and out; updated demographics and insurance
- Collected copays and processed medical records
- Managed intake paperwork and answered patient questions
Receptionist
Redman & Company Insurance
01.2020 - 03.2020
- Greeted clients in person and over the phone
- Performed data entry, scanning, copying, and mail organization
- Assisted with basic policy and account updates
Education
Associate of Science (A.S.) - Psychology
North Idaho College (NIC)
Coeur d’Alene, IDGED -
University of Idaho – Adult Education
Moscow, ID01.2019
Skills
- Reception & Scheduling Coordination
- Professional Communication
- Customer & Client Relations
- Microsoft Office (Word, Excel, Outlook)
- Google Docs
- Zoom & Microsoft Teams
- Accurate Data Entry & Records Management
- HIPAA Compliance
- Time Management
- Team Collaboration
- QuickBooks (Basic)
- Typing 55 WPM
- Cash Handling
- Professional Appearance
Certification
- CPR Certified
- ServSafe
- Food Handler Certification
- Valid Driver’s License
Additional Customer Service & Hospitality Roles
- Denny’s, Buffalo Wild Wings, Bardenay, Walmart, Jimmy John’s, and others
- Built a strong foundation in customer service, leadership, and time management
- Experience with opening/closing procedures, supervision, and training
Timeline
Server
Taphouse Unchained
11.2025 - Current
Server
Applebee’s
12.2024 - 11.2025
Optical Technician
Kootenai Vision Center
09.2024 - 12.2024
Customer Service Representative
Bill’s Heating & Air Conditioning
04.2024 - 08.2024
Receptionist
Orthopedic Sports Institute
07.2020 - 04.2021
Receptionist
Redman & Company Insurance
01.2020 - 03.2020
Associate of Science (A.S.) - Psychology
North Idaho College (NIC)
GED -
University of Idaho – Adult Education