Erna Dwi Hastuti
Stateroom Steward
Yogyakarta,Indonesia
Summary
Adept at enhancing guest experiences, I excelled in a fast-paced environment at Holland America Line, focusing on superior housekeeping and guest relations. My proactive approach in maintaining ship cleanliness and managing supplies ensured high standards of guest comfort, showcasing my detail-oriented nature and commitment to hospitality excellence.
Overview
17
17
years of professional experience
Work History
Stateroom Attendant
Holland America Line
05.2008 - Current
- Maximized guest comfort by replenishing amenities, linens, and other supplies according to established guidelines.
- Maintained cleanliness of public areas such as hallways, elevators, and stairwells to uphold ship appearance standards.
- Promoted a welcoming environment for guests through timely and courteous assistance with their needs.
- Assisted with luggage handling during embarkation and disembarkation processes for seamless transitions between ports of call.
Education
High School Diploma - English Language
ABA YIPK
Ki Ageng Pemanahan Street Yogyakarta Indonesia 08.2005
SMA Negeri 1 Sewon
Parangtritis KM 5 Street Yogyakarta Indonesia06.2000
Skills
Corporate compliance
Housekeeping
Maintenance reports
Trash waste and removal
Hospitality industry
Lost and found procedures
Detail-oriented
Guest relations
Linens and toiletries
Documentation
Materials storage
Inventory and supply
Quality control guidelines
Conscientious
Hazardous chemical training
Timeline
Stateroom Attendant
Holland America Line
05.2008 - Current
High School Diploma - English Language
ABA YIPK
SMA Negeri 1 Sewon