Ersipit Pelawi
Sentul
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
3
3
Languages
Work History
General Manager
The Ridge Bali
11.2023 - Current
- Oversee the operations functions of the hotel, hold regular briefings and meetings with all head of departments, ensure full compliance to Hotel operating controls, lead all key property issues including capital projects and customer service, responsible for the preparation and achievement of the hotel's annual Operating Budget, manage on-going profitability of the hotel, deliver hotel budget goals and set other short and long term strategic goals for the property, closely monitor the hotels business reports on a daily basis and take decisions accordingly, maximize room yield and hotels/resort revenue through innovative sales practices and yield management programs, prepare monthly financial reporting for the owners and stakeholders, coordinate with HOD's for the execution of all activities and functions, oversee and manage all departments and work closely with department heads on a daily basis, manage and develop the Hotel Executive team to ensure career progression and development.
Chief Executive Butler
St. Regis Hotel & Residence Jakarta - Marriott Hotel
08.2022 - 10.2023
- Prepare and drive a budget proposal to General Manager, control department's Profit & Loss, set up and rebrand the new concept of service strategy, establish regular inspection procedures for daily room management, supervise the scheduling of housekeeping turndown service and other services, familiarize with in-house computer systems and ensure staff are fully trained, supervise the reservation and verification service, conduct regular meetings and communication, manage and develop the Butler team.
Director of Operations/COO
OBBA - Online Bulk Agent MICE Company
10.2019 - 12.2021
- Design, plan and implement business strategies, set comprehensive goals for business growth and success, establish policies and procedures, oversee daily operations and the work of executives, oversee the functions of the organization, positively represent the company, partner with other C-level executives, measure and report on operational performance, develop plans to improve key performance indicators.
Project Manager / Consultant
Aster Impact
12.2020 - 11.2021
- Manage all Accounts Sales & Business Development, specialize in Middle Market Business Sales, develop an extensive customer database, increase sales & profitability, manage sales, cloud resources, digital marketing programs, and extensive productivity skills.
Villa Manager
Morpheus - COD Melco Macau
12.2018 - 10.2019
- Create a fresh concept for the Operational Villa team, responsible for running Casino rooms with the highest level of service, set goals for subordinates, establish regular inspection procedures for daily room management, familiarize with in-house computer systems, supervise scheduling of services, liaise with reservations and sales, prepare financial reporting, coordinate with HOD's, oversee and manage all departments.
Private Assistant / Setting Up
Private House in London Kensington Garden Palace
07.2018 - 10.2018
- Organize work or event schedule, handle daily tasks assigned by the Principle, arrange travel and transportation, assist in administrative office work, arrange meetings, reception of guests, forward tasks to relevant people, report daily to Principle, manage emails, classify and register items, assist in communication and coordination with relevant departments.
Head Butler
St. Regis Macao
07.2017 - 03.2018
- Lead a team of Butlers, create a fresh concept of The Butler and integrate other VIP services, implement programs for growth and profit, work closely with Public Relations, prepare budgets, manage and develop the Butler team.
Chief Butler
St. Regis Chengdu
06.2015 - 07.2017
- Create a fresh concept of Butler and integrate five departments, responsible for running five departments, set goals for managers, create financial reports, maximize team member productivity, liaise with other departments, manage recruitment.
Manor Club Manager
Rosewood Hotel Beijing
06.2013 - 06.2015
- Create a fresh concept of Manor Club, lead and develop critical positions, implement programs for growth and profit, create financial reports, liaise with other departments, manage recruitment.
Villa Manager
Raffles Hainan
02.2013 - 05.2013
- Responsible for running Villas and Suites, implement and execute service concepts, re-concept the villa's service, liaise with Public Relations, create financial reports, manage manning and budget.
Chief Butler/Rooms Division Manager
The PuLi Hotel and Spa Shanghai
11.2008 - 02.2013
- Prepare schedules, ensure high standard of grooming and presentation, establish procedures, conduct orientation, familiarize with local areas of interest, greet guests and introduce services, establish communication with guests, liaise with other departments, create financial reports.
Head Butler
Rosewood Corniche Hotel
07.2006 - 10.2008
- Lead a team of Butlers, create a fresh concept of Butler, implement programs for growth and profit, liaise with Public Relations, prepare budgets.
Duty Manager and Executive Club Assistant Manager
Mulia Hotel
03.2003 - 04.2006
- Perform duties as Duty Manager and Executive Club Assistant Manager, handle daily operations, ensure guest satisfaction, manage staff, coordinate with other departments.
Education
Bachelor of Social-Political -
Jakarta University
D1 Hotel Tourism Diploma - undefined
Jakarta University
Skills
Supply Chain Management
undefinedSocial Activities And Engagement
- Chairman of Education, Leadership, and Social Activity at Jakarta University Society, Indonesia
- Bina Musical Drum Band Leader, Jakarta University, Indonesia
- Secretary of Bina Musical High School, SMA 5 Tanjung Karang, Lampung, Indonesia
- Non-profit social activities for orphanage house at Bogor City, West Java, Indonesia
- Occasionally jamming at music stage in a local band (Jakarta)
- Volunteer for natural disaster recovery activity (Aceh 2014 earthquake, 2017 Palu earthquake, and some slight fundraising for humanity)
Personal Hobbies And Interest
- Sports: Badminton, jogging, swimming and reading
- Leisure: Singing and hiking
- Others: Music interest, guitarist and keyboardist
Personal Objective
To join a well reputable international hotel chain on a corporate level where I can explore more my passion and my skills, hence setting up a legendary service for the company that I work, Aiming to own a small luxury hotel within the next five to ten years and be the best in the service industry
Personal Information
- Height: 176 cm
- Weight: 71 kg
- Nationality: Indonesian
Timeline
General Manager
The Ridge Bali
11.2023 - Current
Chief Executive Butler
St. Regis Hotel & Residence Jakarta - Marriott Hotel
08.2022 - 10.2023
Project Manager / Consultant
Aster Impact
12.2020 - 11.2021
Director of Operations/COO
OBBA - Online Bulk Agent MICE Company
10.2019 - 12.2021
Villa Manager
Morpheus - COD Melco Macau
12.2018 - 10.2019
Private Assistant / Setting Up
Private House in London Kensington Garden Palace
07.2018 - 10.2018
Head Butler
St. Regis Macao
07.2017 - 03.2018
Chief Butler
St. Regis Chengdu
06.2015 - 07.2017
Manor Club Manager
Rosewood Hotel Beijing
06.2013 - 06.2015
Villa Manager
Raffles Hainan
02.2013 - 05.2013
Chief Butler/Rooms Division Manager
The PuLi Hotel and Spa Shanghai
11.2008 - 02.2013
Head Butler
Rosewood Corniche Hotel
07.2006 - 10.2008
Duty Manager and Executive Club Assistant Manager
Mulia Hotel
03.2003 - 04.2006
Bachelor of Social-Political -
Jakarta University
D1 Hotel Tourism Diploma - undefined
Jakarta University
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