Ervinna Sianturi

1. Secretary:

• Manage the schedule and agenda of the leadership, including meetings, business trips, and important meetings.
• Compile, store, and manage company documents systematically. Prepare reports, presentations, and internal and external correspondence. Provide administrative support for various departments as needed.
• Coordinate with external and internal parties to ensure smooth company operations.
• Manage Company Legality (healthy certification process (SLHS), Halal, Company PIRT and Company OSS)

2. HRGA (Human Resources & General Affairs):

• Manage the recruitment process, onboarding, and employee administration.
• Compile and implement HR policies and procedures in accordance with employment regulations.
• Manage employee attendance, payroll, and benefits. Handle office operational needs, including facility maintenance and asset management.
• Manage industrial relations and handle employee problems. Ensure a comfortable work environment that supports employee productivity.

• Scheduled appointments and meetings
• Maintained organised filing system documenting business operations.
• Answered inbound telephone calls promptly, directing clients, vendors and general queries to relevant teams.
• Created accurate reports using Microsoft Excel spreadsheets.
• Organised personal and professional calendars, sending reminders and updates for upcoming meetings and events.
• Coordinated reports across all departments by updating internal database daily.

• Provide clerical and administrative support
• Making letter internal and external needed for business matters
• Assist and coordinate for internal and external meeting planning and preparation
• Manage Schedule for CEO
• Daily, Monthly and Yearly report to CEO
• Manage travel arrangements
• Collaborate with cross department team
• Support management in daily task and provide data for management decisions.

• Handle all invoice from Corporate division
• Re-checking every expense and budgeting of the Corporate Marketing Division
• Fluent on using computer software such as Oracle, ESB, Microsoft Office, and Google Workspace
• Assist Event Team, in checking every product needed, every product that comes out must match the nominal money that comes in
• Create invoices for Event Team, for product that have been double checked
• Create and manage, incoming and outgoing business letter and legal letter for Corporate Marketing Division
• Arrange Monthly Agenda for Head Of Corporate Marketing & Director
• Archiving minutes and reports, and preparing various types of documents
• Supervise new staff and employees
• Assist the Director in organising various reports to preparing presentations
• Be a communication liaison between Director, Manager to Staff, between Corporate Marketing Division to other Division.

• Processing new merchant registration form the document entry process, ensuring the authenticity of the merchant's legality
• Coordinate with IT team for process of installing payment methods on the merchant's website or platform, so that the payment method chosen by the merchant can function properly.

• Respond to customer questions, whether complaints, or question about registrations and payment
• Followup customer complaints to the relevant team, and ensure customer get solutions according to the applicable SOP
• Using Helpdesk for CRO task
• Sending email (mail chimp) for customer whose birthdays, or payment are approaching the due date and customer who are late in making payments.

• Prepare agenda setting with directions form the editor
• Contact competent resource persons in the setting agenda
• Conduct interviews, manage interview data in the form of news articles
• Build relationships with local government
• Assist the design team in the printing process
• Prepare Monthly reports.