Estefany Cruz

• Cleaned and coordinated cleaning of dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.

• Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Greeted new customers, discussed specials, took drink orders, and built immediate positive connections with guests.

• Operated cash register for cash, check and credit card transactions.

• Counted cash in register drawer at beginning and end of shift.

• Answered constant flow of customer calls

• Provided primary customer support to internal and external customers in fast-paced environment.

• Responded to customer requests for products, services, and company information.

• Turned in excess cash to maintain drawer security.

• Reconciled cash drawer and resolved discrepancies.

• Executed customer transactions, including cashing checks and money transfers to Mexico and other countries.

• Assisted customers with paying bills via second party bill payer.

• Processed exchange and foreign currency.

• Organized, maintained, and stocked shelves with merchandise.

• Maintained organized, presentable merchandise to drive continuous sales.

• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Processed product returns and assisted customers with other selections.

• Worked with sales team to collaboratively reach targets, consistently meeting, or exceeding personal quotas.

• Prepared merchandise for sales by pricing or tagging

• Answered customer questions regarding sizing and accessories.