Ester Purba
Kuta
Summary
Experienced and dependable Quality Assurance professional with over 13 years of experience in timeshare companies, dedicated to maintaining high-quality standards and driving consistent business performance
Overview
23
23
years of professional experience
Work History
Quality Assurance Representative
PT. Travel and Leisure Indonesia
CWA Sales Office Located In Ayodya Hotel Bali
02.2019 - Current
- Facilitate the signing of contract documents for new and upgrading members on behalf of the company, ensuring they fully understand their rights and obligations as members, and guide them through the completion process..
- Ensure timely collection and processing of any Pender Contract payments
- Facilitate a compliant and efficient process that is returning all site generated sales contracts to reach transmitting stage
Owner Relations Manager
PT. APVC Indonesia (Accor Vacation Club)
Nusa Dua, Bali
02.2011 - 01.2019
- Facilitate the signing of contract documents for new members on behalf of the company, ensuring they fully understand their rights and obligations and guide them through the activation/transmittal process
- Collaborate closely with the Sales Department and Project Director to help achieve monthly and yearly sales targets.
- Collect membership payments and assist new members with their initial bookings by working in partnership with the Member Services Department.
- Facilitate a compliant and efficient process that is returning all site generated sales contracts to reach transmitting stage
- Help maintain and update sales reports to track performance and targets.
Senior Sales Administrator
PT. APVC Indonesia (Accor Vacation Club)
Nusa Dua, Bali
03.2009 - 01.2011
- Supervise and train new staff within the Admin Department to ensure smooth operations and effective team performance.
- Assist the sales team by handling administrative tasks like processing contracts, updating customer details, and managing sales records. Ensure all sales are processed accurately, including contract preparation and payment tracking.
- Work closely with the Member Services and Finance teams to ensure smooth sales operations and delivery of services.
- Keep all sales documents and contracts organized and easily accessible.
- Provide the Sales Department with all necessary documentation related to new members.
Sales Administrator
PT. APVC Indonesia (Accor Vacation Club)
Nusa Dua, Bali
10.2007 - 02.2009
- Assist the sales team by handling administrative tasks like processing contracts, updating customer details, and managing sales records. Ensure all sales are processed accurately, including contract preparation and payment tracking.
- Work closely with the Member Services and Finance teams to ensure smooth sales operations and delivery of services.
- Keep all sales documents and contracts organized and easily accessible.
Senior Allocation Officer
PT. IVO Indonesia (Karma Group)
Kuta, Bali
10.2005 - 09.2007
- Allocate available timeshare units to members based on their membership details and preferences
- Prepare regular reports on allocation status, booking trends, and inventory usage for management review.
- Accurately input and update member information, and inventory status in the company’s database to maintain up-to-date records.
- Supervise and train new Allocation Staff
Allocation Officer
PT. IVO Indonesia (Karma Group)
Kuta, Bali
02.2003 - 09.2005
- Allocate available timeshare units to members based on their membership details and preferences
- Prepare regular reports on allocation status, booking trends, and inventory usage for management review.
- Accurately input and update member information, and inventory status in the company’s database to maintain up-to-date records.
Secretary to Area Manager
PT. Sinar Antjol Indonesia
Denpasar, Bali
01.2002 - 01.2003
- Provide administrative support for Area Manager as well as sub area Supervisors by managing schedules, communications, travel arrangements, meeting coordination, document organization, report preparation, and budget tracking, while ensuring smooth operations and effective communication across teams and headquarter.
Education
Diploma 1 - Business Administration
PIKMI
01.2000
English Literature
STIBA Malang
01.1998
Skills
- Time Management
- Fast Learner
- Ability to Work in a Team
- Microsoft Excel
- Microsoft Office Word
- Multitasking
Accomplishments
- Nominee of Best Employee, 2006, PT. IVO Indonesia (Karma Group)
- Nominee of Best Employee, 2009, PT. IVO Indonesia (Karma Group)
- Best Employee, 2016, PT. APVC Indonesia (Accor Vacation Club)
Languages
English
Bahasa Indonesia
Personal Information
- Place of Birth: Tulungagung
- Date of Birth: 01/08/77
Hobbies and Interests
- Traveling
- Photography
References
Available upon request
Timeline
Quality Assurance Representative
PT. Travel and Leisure Indonesia
02.2019 - Current
Owner Relations Manager
PT. APVC Indonesia (Accor Vacation Club)
02.2011 - 01.2019
Senior Sales Administrator
PT. APVC Indonesia (Accor Vacation Club)
03.2009 - 01.2011
Sales Administrator
PT. APVC Indonesia (Accor Vacation Club)
10.2007 - 02.2009
Senior Allocation Officer
PT. IVO Indonesia (Karma Group)
10.2005 - 09.2007
Allocation Officer
PT. IVO Indonesia (Karma Group)
02.2003 - 09.2005
Secretary to Area Manager
PT. Sinar Antjol Indonesia
01.2002 - 01.2003
English Literature
STIBA Malang
Diploma 1 - Business Administration
PIKMI
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